Heather Visness
Grand Forks,ND
Summary
Customer service professional with over 8 years of experience in inbound and outbound support. Strong listening and critical thinking skills that support clear communication and effective problem resolution. Team-oriented and approachable, with experience handling challenging situations and reducing escalations. Focused on providing reliable service and improving customer satisfaction through consistent, proactive support.
Overview
9
9
years of professional experience
Work History
Leasing Specialist
Goldmark Property Management
Grand Forks, ND
11.2023 - Current
- Achieve successful leasing outcomes across multiple residential properties through effective management of Yardi for lead tracking, application processing, lease generation, and resident record maintenance.
- Deliver engaging property tours and followed up with prospects to promote smooth move-ins while upholding fair housing regulations and company policies.
- Manage tenant relations, addressing inquiries and resolving issues to enhance resident satisfaction.
- Trained new leasing agents on company policies, procedures, and customer service standards.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Efficiently managed multiple priorities simultaneously while meeting tight deadlines in a fast-paced, high-pressure environment.
Multi Property Custodian
Goldmark Property Management
Grand Forks, ND
08.2022 - 10.2023
- Completed comprehensive cleaning and preparation of vacant residential units to ensure move-in standards were met.
- Maintained cleanliness and organization of properties to ensure tenant satisfaction and compliance with regulations.
- Collaborated with team members to streamline property management processes and enhance operational efficiency.
- Implemented inventory tracking systems for supplies, ensuring availability while minimizing waste.
Toddler Lead Teacher
Little Miracles Child Care
Grand Forks, ND
03.2021 - 07.2022
- Created a safe, nurturing, and developmentally appropriate learning environment for children ages 1–3.
- Implemented age-appropriate curricula to meet needs of young learners.
- Modeled positive behavior and communication skills for students.
- Established positive relationships with students and families.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
Instructional Aide
Crookston High School
Crookston, MN
09.2020 - 02.2021
- Facilitated hands-on learning experiences for students.
- Supported teachers in implementing instructional strategies to enhance student engagement.
- Handled class records for attendance, assignment grades and course participation scores.
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
Sales Associate
Hardware Hank
Crookston, MN
08.2019 - 12.2020
- Managed inventory organization and shelf stocking processes.
- Executed daily till functions, including cash handling and transaction processing, to maintain operational efficiency.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
McDonalds Crew Member
McDonald's
Crookston, MN
10.2017 - 08.2019
- Assisted customers with inquiries and issues to enhance satisfaction. Provided support in resolving product-related concerns. Facilitated communication between customers and service teams.
- Executed daily till functions, including cash handling and transaction processing, to maintain operational efficiency.
- Organized and maintained cleanliness of the area to enhance overall appearance.
- Collaborated with team members to ensure timely food preparation and order fulfillment.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Education
High School Diploma -
Crookston High School
Crookston, MN05.2020
Skills
- Microsoft Office
- Customer Service
- Classroom Management
- Basic Math
- Efficient Data Entry Skills
- Point of Sale
- Computer Skills
- Fair Housing Policies
- Telephone and Email Etiquette
- Record Keeping
Timeline
Leasing Specialist
Goldmark Property Management
11.2023 - Current
Multi Property Custodian
Goldmark Property Management
08.2022 - 10.2023
Toddler Lead Teacher
Little Miracles Child Care
03.2021 - 07.2022
Instructional Aide
Crookston High School
09.2020 - 02.2021
Sales Associate
Hardware Hank
08.2019 - 12.2020
McDonalds Crew Member
McDonald's
10.2017 - 08.2019
High School Diploma -
Crookston High School