Heather Willis
Hamilton,OH
Summary
I am a customer service professional with reputation for high standards and delivering results. I have extensive experience in managing customer interactions and resolving issues promptly. I am known for excellent team collaboration and adaptability to changing demands, with strong communication and interpersonal skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
CSR - Customer Service Representative
EyeMed Vision Care
08.2024 - Current
- I take calls and answer questions about benefits. I assist with locating providers. I assist with making appointments.
Customer Service Representative
Oakley
05.2023 - 08.2024
- I answer the phone and take customer questions or inquiries. I assist with placing orders. I answer general product questions and check order status. I do this for Oakley standard issue as well.
Teacher
KinderCare Learning Centers
07.2022 - 03.2023
- I taught toddler's and pre-k and pre-school as well as multi age.
Administrative Assistant
Ayden Healthcare
07.2019 - 06.2022
- I performed customer service by assisting residents and staff members through the phone. I delivered packages and goods to residents and staff members.
Education
High school diploma -
Ross High School
Hamilton, OH05-2022
Skills
- Phone Etiquette
- Medical Terminology
- Serving Experience
- Medical Office Experience
- Teaching (1 year)
- Multi-line Phone Systems
- Computer Skills
- Cash Handling
- Windows
- Toddler Care
- Front Desk
- Customer service
- GPS
- Childcare
- Clerical Experience
- Insurance Verification
- Organizational Skills
- Call center experience
- Complaint handling
- CRM software
- Customer focus
- Active listening
- Conflict resolution
Certification
First Aid Certification
Timeline
CSR - Customer Service Representative
EyeMed Vision Care
08.2024 - Current
Customer Service Representative
Oakley
05.2023 - 08.2024
Teacher
KinderCare Learning Centers
07.2022 - 03.2023
Administrative Assistant
Ayden Healthcare
07.2019 - 06.2022
High school diploma -
Ross High School
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