Heaven Stanfield
Lutz
Summary
Compassionate and skilled Behavioral Health Technician with extensive experience at BayCare, adept in crisis intervention and de-escalation techniques. Proven ability to monitor patient progress and foster positive behaviors, utilizing strong problem-solving and active listening skills to enhance patient care and support therapeutic outcomes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Mental Health Technician
BayCare
Lutz
07.2025 - Current
- Provided crisis intervention when needed to de-escalate situations involving agitated or violent patients.
- Encouraged positive behaviors among clients through role modeling appropriate behavior management techniques during interactions with them.
- Monitored patients' physical and emotional well-being and reported unusual behavior or physical ailments to medical staff.
Behavioral Health Technician
Windmoor Healthcare
St. Petersburg
08.2025 - 11.2025
- Monitored patient behavior and emotional states during therapeutic activities.
- Documented patient progress and reported observations to healthcare team members.
- Facilitated group therapy sessions to encourage communication and support among patients.
- Collaborated with nurses and doctors to ensure effective patient care strategies.
- Educated patients on coping mechanisms and behavioral techniques during interactions.
Behavioral Health Technician
Eleos
St. Petersburg
03.2025 - 07.2025
- Demonstrated ability to provide compassionate, patient-centered care and support to individuals with mental health and substance use disorders.
- Developed strong interpersonal skills while interacting with clients in a respectful and professional manner.
- Maintained accurate documentation of client progress, assessments, treatment plans, and other related records.
- Utilized de-escalation techniques to safely manage difficult or aggressive behaviors from clients.
Baggage Handler
BAGS INC
Tampa
09.2024 - 01.2025
- Accurately identified luggage tags to ensure that all passengers receive their correct baggage in a timely manner.
- Worked diligently under time pressures when dealing with tight deadlines at peak travel periods.
- Followed strict guidelines regarding security measures for safe handling of luggage.
- Loaded and unloaded trucks with heavy materials following safety protocols.
Claims Associate
State Farm
Remote
06.2023 - 10.2024
- Reviewed insurance claims for accuracy and compliance with company policies.
- Collaborated with adjusters to assess damages and determine claim validity.
- Resolved customer inquiries regarding claim status and documentation requirements.
- Assisted in training new associates on claims processing protocols.
- Processed claims efficiently using company-specific software systems.
Office Manager/ BHT
House of Solari Mental Health & Wellness
Lutz
05.2023 - 09.2024
- Schedule patient appointments.
- Obtain vital signs.
- Communicate with pharmacies regarding client medications.
- Send/receive fax.
- Maintain medical records.
- Facilitated group therapy sessions focusing on communication and social skills.
- Assessed patient behavior, reactions and responses to treatment plans.
- Maintained accurate documentation of patient progress and treatments received.
Fraud Prevention Specialist
GC SERVICES
Lakeland
06.2022 - 09.2023
- Conducted investigations into suspected fraudulent accounts, utilizing internal databases and external resources.
- Responded quickly and effectively to inquiries from customers regarding their account status or any suspicious activity detected.
Behavioral Health Tech
Peace River
Bartow
03.2022 - 07.2022
- Monitored and documented patient behavior, mood changes, and vital signs to support clinical assessments.
- Provided crisis intervention and de-escalation support during behavioral incidents using approved techniques.
- Maintained a safe, structured, and supportive environment for patients in accordance with facility policies.
- Conducted regular safety checks and ensured patient compliance with program rules and schedules.
- Supported clients in developing daily living skills including hygiene, meal preparation, and time management.
- Accurately recorded patient progress and incidents in electronic health records and communicated with clinical staff.
Customer Service Representative
Walmart
Bartow
10.2021 - 05.2022
- Responded quickly and effectively to inquiries from customers regarding their account status or any suspicious activity detected.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
Education
Associate of Applied Science - Surgical Technology
Hillsborough Community College
Tampa, FLAssociate of Arts - Medical Pathways
Hillsborough Community College
FL, TampaHigh School Diploma -
Poinciana High School
Kissimmee, FLSkills
- Time management
- Customer service and support
- De-escalation techniques
- Data entry
- Problem solving
- Attention to detail
- Active listening
Certification
- Basic Life Support
- Certified Medication Tech
- CPR
References
Bria Weber, Insurance Agent, (689) 688-6868, briaweber@gmail.com
Education
other,other
Timeline
Behavioral Health Technician
Windmoor Healthcare
08.2025 - 11.2025
Mental Health Technician
BayCare
07.2025 - Current
Behavioral Health Technician
Eleos
03.2025 - 07.2025
Baggage Handler
BAGS INC
09.2024 - 01.2025
Claims Associate
State Farm
06.2023 - 10.2024
Office Manager/ BHT
House of Solari Mental Health & Wellness
05.2023 - 09.2024
Fraud Prevention Specialist
GC SERVICES
06.2022 - 09.2023
Behavioral Health Tech
Peace River
03.2022 - 07.2022
Customer Service Representative
Walmart
10.2021 - 05.2022
Associate of Applied Science - Surgical Technology
Hillsborough Community College
Associate of Arts - Medical Pathways
Hillsborough Community College
High School Diploma -
Poinciana High School