Hector Jurado
El Paso,TX
Summary
Efficient Dispatcher with substantial experience in managing fleet and personnel operations. Proven track record of effectively coordinating staff and resources for seamless communication. Strong problem-solving skills and commitment to promptly resolving issues.
Overview
15
15
years of professional experience
Work History
Dispatcher
West Carriers LLC
12.2020 - Current
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of fleet vehicles.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Generated reports to track deliveries and maintain proper records and documentation.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
Operations Manager
FLS Transportation
03.2019 - 10.2020
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Planned deliveries and pickups to satisfy customers and brokers needs
Transportation Company Owner
Koyi Express LLC
05.2009 - 08.2018
- Oversaw daily business operations and financial decisions to drive profitability and growth.
- Developed long-term relationships with key clients, vendors and service providers.
- Resolved customer service issues with timely and professional resolutions.
- Negotiated contracts with vendors and service providers to secure favorable terms of service.
- Hired, trained and managed staff to cultivate productive and efficient workforce.
- Supervised and managed all inbound and outbound freight.
- Organized ongoing maintenance schedules to boost system performance.
- Safety supervisor. Responsible for IFTA, permit renewal, drivers logs and HOS.
Education
High School Diploma -
El Paso Community College
El Paso, TXHigh School Diploma -
Thomas Jefferson High School
El Paso, TX05.2005
Skills
- Data Entry
- Schedule Management
- Dispatch Coordination
- Route Navigation
- Issue Resolution
- Logistical Operations
- Telephone Etiquette
- Route Planning
Languages
Spanish
Native or Bilingual
Timeline
Dispatcher
West Carriers LLC
12.2020 - Current
Operations Manager
FLS Transportation
03.2019 - 10.2020
Transportation Company Owner
Koyi Express LLC
05.2009 - 08.2018
High School Diploma -
El Paso Community College
High School Diploma -
Thomas Jefferson High School
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