Summary
Overview
Work History
Education
Skills
References:
Work Preference
Timeline
Generic

Heidi Caisse

Groton,CT

Summary

Accomplished server and trainer at at all restaurant establishments, adept in high-volume dining and exceptional communication, I've elevated service standards by mentoring new hires and enhancing guest satisfaction. Leveraging upselling strategies and food safety compliance, I've consistently have the highest sales and guest per average. My experience includes wine pairing dinners and private parties, showcasing my ability to anticipate guest needs and exceed expectations. Tips and serve safe certified.

Overview

20
20
years of professional experience

Work History

Server/trainer

DPI
09.2018 - 04.2024
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.

Server

Texas Roadhouse
07.2014 - 07.2018
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Server

La Belle Aurore
01.2013 - 08.2017
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Server

99 Restaurant and Pub
07.2004 - 07.2014
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.

Education

Diploma -

Ledyard High School
Ledyard, CT
06.2000

Skills

  • High-volume dining
  • Upselling strategies
  • Order Accuracy
  • Team Member Training
  • Food presentation
  • Server etiquette
  • Food Safety Compliance
  • Bar terminology
  • Wine service
  • Exceptional communication
  • New employee mentoring

Makes connection with guest while giving impeccable service to make them repeat customers While serving amazing food

Anticipates guest needs

I have worked many wine pairing dinners, and private parties

References:

Pam Britagana: server manager

(860) 912-5765



Heather Coher: regular guest 10+ years

(860)886-3577



Buzz O’lander : regular guest 10+ years

(860)235-2802

Work Preference

Desired Job Title

Server/trainer

Work Type

Full TimePart Time

Work Location

On-Site

Important To Me

4-day work weekWork-life balance

Timeline

Server/trainer

DPI
09.2018 - 04.2024

Server

Texas Roadhouse
07.2014 - 07.2018

Server

La Belle Aurore
01.2013 - 08.2017

Server

99 Restaurant and Pub
07.2004 - 07.2014

Diploma -

Ledyard High School

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Heidi Caisse