Heidi Jones
Amelia,OH
Summary
Shift Leader with expertise in customer service and team management. Demonstrated success in training staff and maintaining food safety standards. Strong problem-solving skills with a focus on operational efficiency.
Overview
2
2
years of professional experience
Work History
Shift Leader
Jersey Mike's Subs
Amelia, Ohio
06.2024 - Current
- Monitored food quality and ensured compliance with health and safety regulations.
- Resolved customer complaints efficiently to maintain satisfaction levels.
- Supervised team performance to improve productivity and service quality.
- Provided training to new employees on operational procedures and safety measures.
- Inspected food preparation areas for proper sanitation at all times.
- Managed cleaning processes for dining spaces, restrooms, and kitchen areas.
- Addressed customer inquiries professionally while maintaining a positive attitude.
Education
West Clermont High School, OH, US
Cincinnati, OH05-2026
Skills
- Customer service
- Team supervision
- Employee training
- Food safety compliance
- Problem resolution
- Positive attitude
- Effective communication
Timeline
Shift Leader
Jersey Mike's Subs
06.2024 - Current
West Clermont High School, OH, US