Heidy Santiago Garcia
Concord,NC
Summary
Dynamic and dedicated professional with a proven track record at McDonald's, excelling in customer service and teamwork. Recognized for enhancing customer satisfaction through efficient service and strong multitasking skills. Committed to maintaining high standards of cleanliness and safety, while training new team members to uphold quality and compliance.
Overview
2
2
years of professional experience
Work History
Crew Member
McDonald's
01.2022 - 06.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Stocked shelves to organize aisles in assigned department.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
Education
Associate Of Applied Arts - History
Rowan Cabarrus Community College
Concord, NCSkills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Clear communication
- Problem-solving
- Cleaning
- Attention to detail
- Initiative and Self-motivation
- Safety awareness
- Basic math
- Verbal and written communication
- Customer engagement
- Health code compliance
Languages
Spanish
Native or Bilingual
Timeline
Crew Member
McDonald's
01.2022 - 06.2024
Associate Of Applied Arts - History
Rowan Cabarrus Community College
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