Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Heidy Zarat

Irving,TX

Summary

Motivated professional leveraging team skills to build customer-driven sales experience. Takes initiative to create menu items for specifications, always delivering service with enthusiasm. Excellent problem-solving skills to work within busy and constantly changing environment.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Barista Manager

Zero Degrees Bubble Tea
Irving, TX
01.2023 - 07.2024
  • Ensured compliance with food safety standards, health regulations and sanitation requirements.
  • Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
  • Established and adjusted ordering parameters to manage inventory.
  • Coordinated staff schedules, balancing workload and ensuring adequate coverage during peak times.
  • Managed opening and closing procedures, ensuring efficient operation of the boba shop.
  • Addressed customer complaints promptly and professionally.
  • Supported store manager with recruiting, interviewing and hiring baristas.

Boba Barista

Zero Degrees Bubble Tea
Irving, TX
04.2020 - 01.2023
  • Received orders via online platforms for pickup or delivery services.
  • Informed customers on food allergies associated with certain ingredients used in boba tea creations.
  • Suggested new flavors or combinations of flavors to customers based on their preferences.
  • Operated cash register to process payments from customers.
  • Greeted customers and answered questions about menu items.
  • Verified that all equipment was functioning properly prior to opening shift.
  • Maintained cleanliness of work area, including countertops, drink preparation tools, and utensils.
  • Restocked supplies such as straws, cups, and napkins for the barista station.
  • Collected payments and provided accurate change.

Education

Bachelor of Science -

North Lake College
Irving, TX
04-2025

High School Diploma -

Irving High School
Irving, TX
04-2020

Skills

  • POS Systems
  • Safe Food Handling
  • Hiring and Training
  • Supply Ordering
  • Shop Opening and Closing
  • ServSafe Certification
  • Customer Service
  • Staff Management

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Certification

  • Food Manager Certification

Timeline

Barista Manager

Zero Degrees Bubble Tea
01.2023 - 07.2024

Boba Barista

Zero Degrees Bubble Tea
04.2020 - 01.2023

Bachelor of Science -

North Lake College

High School Diploma -

Irving High School

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Heidy Zarat