Helen Flores
Orlando
Summary
Exemplary Crew Member offers dynamic client engagement, food safety and inventory restocking. Can-do attitude toward completing tasks, exceeding expectations and maintaining satisfaction.
Energetic individual with background in fast food and counter service, skilled in efficient order handling and customer satisfaction. Demonstrated ability to maintain high cleanliness standards and manage inventory effectively, ensuring smooth operation of fast-paced environments. Known for strong communication skills and capability to work well under pressure, contributing positively to team dynamics and customer experience. Improved workflow through innovative organization methods, enhancing overall service speed and quality.
Overview
2
2
years of professional experience
Work History
Crew Member
Chipotle
Apopka
06.2021 - 08.2022
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Checked expiration dates on all products before serving them to customers.
- Resolved customer complaints in a professional manner.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Maintained an organized work area to ensure efficient operations.
- Restocked kitchen supplies including food products and utensils.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Cashier
Mi Mexico supermarket
Apopka
03.2020 - 05.2021
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Greeted customers and answered any questions they had about the store's products and services.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Resolved customer complaints professionally in accordance with company policy.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Followed company security procedures for handling large sums of money.
Education
High School Diploma -
Wekiva High School
Apopka, Florida05-2023
Skills
- Customer service
- Cash register operation
- Food safety
- Order processing
- Time management
- Conflict resolution
- Attention to detail
- Team collaboration
Timeline
Crew Member
Chipotle
06.2021 - 08.2022
Cashier
Mi Mexico supermarket
03.2020 - 05.2021
High School Diploma -
Wekiva High School