Helen Heydras
Miami,FL
Summary
Adept in hospitality service expertise and team leadership, I have significantly enhanced guest experiences at Eden Roc Miami Beach through exceptional customer service and efficient banquet coordination. My strong work ethic and ability to remain cool under pressure have been pivotal in training staff and managing high-volume dining, driving notable improvements in service delivery and operational efficiency.
Overview
9
9
years of professional experience
Work History
Server
Eden Roc Miami Beach
04.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Captain Waiter
Delicious Catering
10.2016 - Current
- Trained new hires on restaurant policies, menu offerings, and service techniques for seamless integration into the team.
- Demonstrated adaptability during busy shifts by supporting other roles within the restaurant as needed.
- Contributed to successful private events by collaborating with event planners on menu selections, seating arrangements, and timeline coordination.
Manager's Assistant
Epicurean
05.2021 - 10.2023
- Ran errands to support daily needs of management.
- Responded to and directed incoming calls and other communication.
- Scheduled meetings and managed calendar.
- Resolved basic computer and office equipment issues through troubleshooting.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted coworkers and staff members with special tasks on daily basis.
Banquet Server
Rusty Pelican Restaurant
08.2015 - 02.2020
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
Education
Associate of Science -
Miami Dade College
Miami, FL01.1999
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Safe Food Handling
- High-volume dining
- Food safety practices
- Beverage Preparation
- Table Setting
- Interpersonal Skills
- Hospitality best practices
- Food Preparation and Safety
- Ability to Lift 30 Pounds
- Staff Training
- Cool Under Pressure
- High Energy and Stamina
- Team Leadership
- Banquet Coordination
- Front-of-house display creation
Languages
English
Spanish
Timeline
Server
Eden Roc Miami Beach
04.2024 - Current
Manager's Assistant
Epicurean
05.2021 - 10.2023
Captain Waiter
Delicious Catering
10.2016 - Current
Banquet Server
Rusty Pelican Restaurant
08.2015 - 02.2020
Associate of Science -
Miami Dade College
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