Summary
Overview
Work History
Education
Skills
Timeline
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Helena Cady

Pewaukee,WI

Summary

Upbeat, customer-focused individual with versatile professional experience, including time in food service, 2 years of experience in retail environments, and time as a First Aid, CPR Certified lifeguard. Flexible and approachable, with strong organizational, and time management skills. Works to deliver memorable guest experience through welcoming interactions and extensive product knowledge. Enjoys working alongside others in a team environment, but is also capable of working diligently in an independent setting.

Overview

3
3
years of professional experience

Work History

Sales Associate

End Of The Leash
Pewaukee , WI
11.2021 - 09.2023
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Developed trusting relationships with customers by making personal connections.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Recommended, selected and located merchandise based on customer desires.
  • Engaged in continuous education regarding animal health, relevant to the products being sold

Lifegaurd

Lifetime Fitness
Brookfield , WI
05.2023 - 08.2023
  • Maintained constant surveillance of patrons in the swimming area at all times.
  • Used radio and digital technology to stay in constant communication with other protective service workers.
  • Enforced all safety regulations and posted rules for patrons.
  • Conducted daily pool maintenance, including testing and adjusting chemical levels.
  • Patrolled recreational areas before athletes, patrons and general public arrived to identify potential safety hazards.
  • Consulted medical protocol to administer CPR, bandage wounds and clean injuries.
  • Maintained constant surveillance of pool to appropriately react to emergency situations.

Sales Associate

Kohls Department Store
Delafield , WI
10.2022 - 02.2023
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Analyzed customer feedback data to recommend improvements in service quality.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Maintained records related to sales for store management.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Assisted customers with product selection, sizing and styling.
  • Recommended, selected and located merchandise based on customer desires.
  • Conducted inventories on a regular basis to track stock levels.
  • Collected payments and provided accurate change.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Handled customer complaints in a professional manner.

Cashier

Teriyaki Madness
Pewaukee , WI
10.2020 - 01.2021
  • Greeted customers and provided exceptional customer service.
  • Attended weekly team meetings to review performance goals and objectives.
  • Prepared food for purchase
  • Greeted customers to determine wants or needs.
  • Maintained cleanliness of restaurant environment including floors, windows, tables.
  • Handled money, and provided correct change

Education

High School Diploma -

Waukesha County Technical College
Pewaukee, WI
06-2023

Skills

  • Retail Loss Prevention
  • Client Account Management
  • Contract Preparation
  • Customer Needs Assessment
  • First Aid and emergency care experience
  • CPR Certified
  • Payment Processing
  • Exceptional Customer Service

Timeline

Lifegaurd

Lifetime Fitness
05.2023 - 08.2023

Sales Associate

Kohls Department Store
10.2022 - 02.2023

Sales Associate

End Of The Leash
11.2021 - 09.2023

Cashier

Teriyaki Madness
10.2020 - 01.2021

High School Diploma -

Waukesha County Technical College

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Helena Cady