Helen M. Brooks
Montgomery,AL
Summary
Enhance customer satisfaction and foster educational success, notably with Hampton Inn & Suites By Hilton. Skilled in customer service and computer skills, adept at resolving issues promptly, and proficient in fostering positive environments. Demonstrated ability to collaborate effectively, ensuring high achievement and loyalty through exceptional communication and analytical skills. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
22
22
years of professional experience
Work History
Guest Service Representative
Hampton Inn & Suites By Hilton
2014.07 - Current
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and recurring business.
Educator
Montgomery County Public Schools
2002.08 - 2024.05
- Built relationships and communicated with parents to provide best learning environment for children.
- Established strong relationships with parents through regular communication, fostering a supportive network for student success.
- Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
- Collaborated with colleagues to develop cross-curricular projects, enhancing student learning through interdisciplinary connections.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
Education
Bachelor of Science - Early Childhood Education
Alabama State University
Montgomery, AL08.2002
Skills
- Customer Service
- Excellent Communication
- Computer Skills
- Detail Oriented
- Data Entry
- Teamwork and Collaboration
- Training and mentoring
- Multitasking
- Professional Demeanor
- Analytical Skills
Timeline
Guest Service Representative
Hampton Inn & Suites By Hilton
2014.07 - Current
Educator
Montgomery County Public Schools
2002.08 - 2024.05
Bachelor of Science - Early Childhood Education
Alabama State University
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