Kopparthi Venkata Hemanth Kumar
Jersey City
Summary
Energetic and personable restaurant server with seven years of experience in fast-paced dining environments. Adept at providing outstanding customer service, handling high-volume orders, and ensuring a memorable dining experience. Skilled in multitasking, teamwork, and upselling menu items to enhance guest satisfaction and restaurant revenue.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
EATALY SOHO
10.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
Server
The Corner Pho
05.2023 - 12.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
Server
Margaritaville Beach House
12.2021 - 12.2022
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Bartender
Margaritaville Beach House
12.2021 - 12.2022
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Server
Sportello Pestro
08.2019 - 09.2022
- Increased sales significantly by upselling higher-end products to customers.
- Processed orders and sent to kitchen employees for preparation.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Answered customers' questions, recommended items, and recorded order information.
Hospitality Intern
Eastin Hotel Penang
05.2018 - 11.2018
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Developed and maintained positive relationships with customers to enhance service.
- Learned other teammates' work tasks to train as backup.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Set up and broke down food service lines quickly to maintain service flow.
- Monitored food quality and freshness throughout day.
- Stored food in designated containers and storage areas to prevent spoilage.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed strict recipes and drink measurements to minimize product used.
Education
Bachelor’s - Hotel Management And Tourism
Lovely Professional University
03.2019
Skills
- High-Volume Dining
- Pos Operation
- Wine and Liquor Service
- Cocktail Knowledge
- Strong work ethic
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Safe food handling
- High volume dining
- Quality control
- Food safety practices
Certification
- Alcohol Server Certification
- Hospitality and Tourism Management Professional
Languages
English
Full Professional
Hindi
Full Professional
Telugu
Native or Bilingual
Timeline
Server
EATALY SOHO
10.2023 - Current
Server
The Corner Pho
05.2023 - 12.2023
Server
Margaritaville Beach House
12.2021 - 12.2022
Bartender
Margaritaville Beach House
12.2021 - 12.2022
Server
Sportello Pestro
08.2019 - 09.2022
Hospitality Intern
Eastin Hotel Penang
05.2018 - 11.2018
Bachelor’s - Hotel Management And Tourism
Lovely Professional University
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