Summary
Overview
Work History
Education
Skills
Skills Certifications
Certification
Languages
Timeline
Generic

HENIGAL BARBOZA

Humble,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Shift Manager

Pizza Hut
Humble, TX
10.2023 - Current
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
  • Investigated customer complaints regarding merchandise quality or availability promptly.
  • Developed and maintained positive working relationships with staff, customers, and vendors.

Cashier

Valero Gas Station
Houston, TX
07.2020 - 02.2024
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.

Sales Associate

Macy's
Humble, TX
03.2020 - 04.2023
  • Increasing departmental sales.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Upsold additional items based on customer interests and needs.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Trained new team members in cash register operation, stock procedures and customer services.

Receptionist

Haven Inn & Suites Downtown
Houston, TX
04.2019 - 07.2019
  • Welcoming and greeting customers, Handling customer complaints, Assigning and reserving room
  • Greeted visitors and provided them with assistance.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Maintained an organized filing system of confidential client information in accordance with company policy.

Cashier

Fiesta Mart
Houston, TX
06.2018 - 12.2019
  • Stocked shelves with merchandise when needed.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.

Education

Bachelor of Science - Global Hospitality Management

Conrad N Hilton College, University of Houston
Houston, TX
12.2020

Skills

  • Interpersonal Skills
  • Cash Handling
  • Sales Strategies
  • Relationship Building
  • Training and Mentoring
  • Energetic and Enthusiastic
  • Time Management
  • Goal-Oriented
  • Strong Work Ethic

Skills Certifications

Experienced in Excel, Microsoft, POS systems.

Certification

  • ServSafe Manager Certificate

Languages

English
Full Professional
Hindi
Full Professional
French
Elementary
Konkani
Native/ Bilingual

Timeline

Shift Manager

Pizza Hut
10.2023 - Current

Cashier

Valero Gas Station
07.2020 - 02.2024

Sales Associate

Macy's
03.2020 - 04.2023

Receptionist

Haven Inn & Suites Downtown
04.2019 - 07.2019

Cashier

Fiesta Mart
06.2018 - 12.2019

Bachelor of Science - Global Hospitality Management

Conrad N Hilton College, University of Houston

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HENIGAL BARBOZA