Hennessys Llanas
Houston,TX
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional. Leveraging bilingual capabilities and adept computer skills, I fostered strong relationships and maintained high confidentiality standards. My proactive approach and teamwork significantly contributed to a positive and efficient work environment.
Overview
8
8
years of professional experience
Work History
Administrative Assistant III
Davita Kidney Care
07.2016 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Patient Care Technician
Davita Kidney Care
07.2016 - Current
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Served as a reliable resource for patients'' families, addressing questions or concerns with patience and understanding while maintaining patient confidentiality.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
Education
Associate of Science - Medical Assisting
Remington College
Houston, TX05.2013
High School Diploma -
Sam Houston High School
Houston05.2012
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Dedicated Team Player
- Administrative Support
- Able to take Initiative
- Bilingual Spanish/ English
Timeline
Administrative Assistant III
Davita Kidney Care
07.2016 - Current
Patient Care Technician
Davita Kidney Care
07.2016 - Current
Associate of Science - Medical Assisting
Remington College
High School Diploma -
Sam Houston High School
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