Hensley Parks
Columbia,SC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Strong leader and problem solver dedicated to streamlining operations. Dedicated Customer Service Representative with knowledge of service delivery and proven multitasking abilities.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Nationwide Insurance - Tonya Parks Agency
02.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Cultivated customer loyalty, promoted repeat business and improved sales.
Education
High School Diploma -
Spring Valley High School
Columbia, SC 06.2023
Skills
- Stocking and Replenishing
- Report Transcription
- Microsoft Word
- Business Development Understanding
- Credit Card Payment Processing
- Customer Relations
- Problem-Solving Ability
- Multi-Line Phone Talent
Basketball, Football, Working out, Helping other's
I played basketball and football in High School. I enjoyed being in competition with others and the brotherhood of being on athletic teams. Helping other's is a passion of mine and I give back to my community regularly, whether it's being a camp leader at Summer camp or assisting feeding the less fortunate... Community Service is more than a hobby, it's also my duty as an American.
Timeline
Customer Service Representative
Nationwide Insurance - Tonya Parks Agency
02.2021 - Current
High School Diploma -
Spring Valley High School
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