Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Hero Vue

Eaton Rapids,Michigan

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience

Work History

Shift Manager/Key Holder

Youa Yang
East Lansing, Michigan
07.2019 - 05.2024
  • Facilitated conflict resolution between customers and employees as needed.
  • Provided training on store policies, procedures, and standards to new hires and existing staff.
  • Maintained detailed records of employee performance reviews and disciplinary actions taken.
  • Monitored inventory levels to ensure sufficient stock was available at all times.
  • Implemented effective loss prevention measures throughout the store.
  • Ensured proper opening and closing procedures were followed daily.
  • Utilized strong communication skills to foster a positive work environment for all employees.

Cook Shift Leader

Yace Hang
Lansing, Michigan
02.2023 - 08.2023
  • Monitored food preparation to ensure quality standards were met.
  • Ensured kitchen staff followed health and safety regulations.
  • Performed regular inventory checks to ensure adequate stock levels were maintained.
  • Enforced sanitation policies and procedures throughout the kitchen area.
  • Trained new cooks on proper food handling techniques.
  • Cut, chopped and sliced meat and produce to prepare for cooking.
  • Used computer to store and retrieve data and online orders.

Education

High School Diploma -

Eaton Rapids High School
Eaton Rapids, MI
05-2021

Skills

  • Customer Service
  • Store Organization
  • Store maintenance
  • Inventory Management
  • Reliability
  • Positive Attitude
  • Computer Skills
  • Negotiation and Conflict Resolution
  • Adaptability and Flexibility
  • Professional and Courteous

Affiliations

Volunteer | Hmong Family Association Nonprofit Organization

Timeline

Cook Shift Leader

Yace Hang
02.2023 - 08.2023

Shift Manager/Key Holder

Youa Yang
07.2019 - 05.2024

High School Diploma -

Eaton Rapids High School

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