Summary
Overview
Work History
Education
Skills
References
Timeline
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Grayson Harrington

Farmers Branch

Summary

Dynamic professional with extensive experience in guest advocacy and team management. Known for strong communication skills, effective training methods, and a commitment to resolving customer issues, contributing to enhanced team performance and customer satisfaction.

Overview

7
7
years of professional experience

Work History

Guest Advocate

Target Corporation
Parker
08.2018 - 11.2025
  • Provided excellent customer service by addressing inquiries and resolving issues promptly.
  • Assisted guests with product selections and ensured a positive shopping experience.
  • Managed checkout processes efficiently, handling transactions and returns accurately.
  • Maintained knowledge of store promotions and policies to inform customers effectively.
  • Trained new staff on customer service standards and operational procedures consistently.
  • Engaged with guests to build relationships and encourage repeat visits to the store.
  • Performed cashier duties such as processing payments, returns, and exchanges accurately.
  • Resolved customer complaints in a professional manner.
  • Assisted with returns, exchanges, and refunds in accordance with company policy.
  • Demonstrated strong communication skills when interacting with customers and coworkers.
  • Assisted other departments when needed to maintain efficient operations.
  • Answered customer inquiries regarding store policies and procedures.
  • Maintained cleanliness standards throughout the store area.
  • Verified age requirements for purchases of restricted items including tobacco, alcohol, lottery tickets.
  • Mentored junior team members and managed employee relationships.

Education

Bachelor of Arts - History

New Mexico State University
Las Cruces, NM
05-2025

Skills

  • Customer service
  • Effective communication
  • Team building
  • Employee training
  • Problem resolution
  • Research skills
  • Analytical thinking
  • Flexible schedule
  • Cash handling experience

References

References available upon request.

Timeline

Guest Advocate

Target Corporation
08.2018 - 11.2025

Bachelor of Arts - History

New Mexico State University
Grayson Harrington