Hilda Saldivar
Corona,CA
Summary
Professional with extensive experience in billing operations and customer service. Demonstrated success in managing complex billing processes, improving accuracy, and enhancing operational efficiency. Committed to fostering team collaboration and delivering exceptional service.
Overview
19
19
years of professional experience
Work History
Optical Manager
Visionaire Optometry
Riverside, California
03.2026 - Current
- Managed daily operations of optical retail environment, optimizing staff scheduling for efficient workflow.
- Oversaw inventory management and ensured product availability for customer needs.
- Trained and mentored team members on customer service techniques and product knowledge.
- Collaborated with vendors to source quality optical products and maintain supplier relationships.
- Resolved customer inquiries and complaints to ensure satisfaction with services provided.
- Prepared comprehensive reports on sales trends and budgeting to inform decision-making and improve operational performance.
- Conducted regular meetings with staff members to discuss operational issues or changes.
- Monitored daily operations of the optical department to ensure smooth workflow.
- Performed administrative tasks such as scheduling appointments and processing payments.
- Participated in community events related to eye care services.
- Developed marketing strategies that targeted customer needs to increase sales in optical department.
- Developed and implemented new policies and procedures for the optical department.
Billing Manager
TriCounty Eye Institute
Corona, California
09.2024 - 10.2025
- Acted as point person for billing-related inquiries to assist various departments.
- Oversaw the preparation of monthly client invoices ensuring accuracy in all calculations.
- Successfully managed billing operations, including accounts payable and receivable, invoicing, collections and payroll processing.
- Maintained accurate records of customer transactions utilizing a variety of software programs.
- Resolved rejections or denials and coordinated revisions or adjustments for resubmission.
- Developed procedures to improve accuracy of billing records and reduce errors.
Contact Lens Technician
Beachside Optometry
Huntington Beach, USA
04.2010 - 08.2024
- Possess knowledge of ophthalmic medications and treatments related to contact lenses.
- Well-versed in troubleshooting any issues that may arise during the ordering process or fitting procedure.
- Experience working with insurance companies to ensure coverage of contact lens prescriptions.
- Comfortable educating patients about proper hygiene practices when wearing contacts lenses.
- Confirmed and scheduled appointment dates and times with physicians' offices.
- Resolved customer inquiries regarding billing, charges, and payments.
- Handled escalated cases from customers regarding billing disputes professionally.
- Demonstrated ability to identify errors or inconsistencies in data entry quickly and efficiently.
File Assistant
Law Office of Mehr and Alvandi
Irvine, USA
01.2007 - 01.2010
- Communicate with the opposing counsel, co-counsel, clients, court personal and other to facilitate progress of case.
- Worked with coworkers to complete tasks.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Focused on learning new skills and staying updated with industry changes.
- Organized physical files to ensure easy retrieval of information.
- Managed and maintained confidential records in a secure environment.
- Attended court proceedings on behalf of clients when necessary to provide support services including taking notes during hearings or preparing motions for submission to the court.
- Coordinated meetings between attorneys and clients as needed throughout the course of their representation.
- Developed forms used by attorneys when preparing pleadings or other documents related to a case.
- Assisted lawyers in preparing closing arguments at trial or hearing proceedings.
Education
Optical Dispensing -
American Career College
Anaheim, CA09-2011
Skills
- Customer service
- Multitasking
- Attention to detail
- Excellent communication
- Computer skills
- Billing specialist
- Inventory management
- Sales reporting
- Billing accuracy
- Effective communication
- Document management
- Multitasking Abilities
References
References available upon request.
Languages
Spanish, Fluent
Timeline
Optical Manager
Visionaire Optometry
03.2026 - Current
Billing Manager
TriCounty Eye Institute
09.2024 - 10.2025
Contact Lens Technician
Beachside Optometry
04.2010 - 08.2024
File Assistant
Law Office of Mehr and Alvandi
01.2007 - 01.2010
Optical Dispensing -
American Career College