Hillary Asante
Lewis Center,OH
Summary
Skilled in customer service and documentation management, I enhanced resident satisfaction and streamlined financial transactions at American Campus Communities. Leveraging emotional awareness and a detail-oriented approach, successfully resolved issues, fostering an inclusive environment and maintaining high standards of professionalism.
Overview
2
2
years of professional experience
Work History
Guest Service Representative
Hilton
03.2023 - 05.2024
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
Community Assistant
American Campus Communities
02.2022 - 12.2022
- Supported new residents in their transition to the community by providing information on available resources and amenities.
- Maintained accurate records of all communication with residents regarding policy enforcement or incident reports.
- Improved resident satisfaction by addressing concerns, providing resources, and offering support as needed.
- Scheduled and coordinated social events that fostered a sense of belonging among community members.
- Established rapport with diverse populations through active listening skills and empathy, promoting an inclusive living environment.
Education
Bachelor of Science - Criminal Justice
University of Toledo
Toledo, OH05.2024
Skills
- Customer Service
- Financial Transactions
- Issue Resolution
- Detail Oriented
- Documentation Management
- Program Planning
- Emotional awareness
- Legal Research
Timeline
Guest Service Representative
Hilton
03.2023 - 05.2024
Community Assistant
American Campus Communities
02.2022 - 12.2022
Bachelor of Science - Criminal Justice
University of Toledo
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