Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Hillary Espinal

Benton Harbor,MI

Summary

Encouraging Leader and problem-solver with talents for team building, leading and motivating, as well as empowering employees to drive world class customer experiences. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to cultivating a culture where everyone feels welcomed and included. Driven to enhance employee engagement through recognition.

Overview

6
6
years of professional experience

Work History

Experience Supervisor

Best Buy
03.2020 - Current
  • Fostered open lines of communication among team members encouraging collaboration towards shared departmental goals.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Conducted monthly business reviews and quarterly conversations for advisor, recognizing wins, identifying areas of improvement, and guiding professional development plans.
  • Motivated team members through recognition programs focused on rewarding high performers.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Front End Supervisor

Best Buy
02.2018 - 03.2020
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Monitored associate performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.

Education

Associate of Applied Science - General Studies

Lake Michigan College
Benton Harbor, MI
05.2014

Skills

  • Time Management
  • Native Spanish fluency
  • Customer Service
  • Problem-Solving
  • Teamwork and Collaboration
  • Adaptability
  • Driven
  • Communication

Additional Information

  • Achievers 2023
  • Active Community Involvement
  • Active Member of Employee Experience Team
  • Unidos ERG Member
  • Women's ERG Member


Timeline

Experience Supervisor

Best Buy
03.2020 - Current

Front End Supervisor

Best Buy
02.2018 - 03.2020

Associate of Applied Science - General Studies

Lake Michigan College

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Hillary Espinal