Harwald Hernandez

Contact John Rossi DVM (904)553-7563

• Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
• Maintained computer and physical filing systems.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Evaluated employee records and productivity and submitted evaluation reports.
• Coached new hires on company processes while managing employees to achieve maximum production.
• Managed medical intervention and therapy for animals in collaboration with veterinarian.
• Administered routine, post-operative and daily treatments to animals under direction and supervision of veterinarian.
• Monitored health and behavior of animals by looking for urine and fecal output, completing weight checks and observing appetite during feeding.
• Evaluated incoming patients to determine treatment needs and urgency of care.

Supervisor Monique Fong (904)210-1690

Able to assist in commencing investigation concerning allegations of child abuse and neglect, conduct interviews with children and adults, wrote supplementary reports and recommendations on child safety. Communicate and work with supporting agencies including law enforcement agencies, judicial staff, school employees, social workers, physicians and psychologist. Assist investigators in conducting drug tests, transporting and attending medical appointments with children. Asses and monitor family progress through multi-disciplinary team meeting and advocate for client and family needs. Model cooperative relationship and foster a nurturing environment in planning extended services. Model appropriate problem solving skills and conflict resolution.

• Used cognitive behavior therapy to assist youth in recognizing and redirecting poor habits.
• Supervised programming and administrative facets of temporary homeless shelter for women and children, many with dual diagnoses.
• Streamlined and monitored quality programs to alleviate overdue compliance activities.
• Engaged prospects and customers through various events, including tradeshows, seminars and workshops.

Contact Dr. Putluru Ravi (904)735-4836

• Developed close working relationships with front office and back office staff.
• Oversaw fiscal operations, including accounting, budgeting, authorizing expenditures and financial reporting.
• Ordered all office supplies and kept check on inventory levels.
• Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
• Administered routine, post-operative and daily treatments to animals under direction and supervision of veterinarian.
• Managed medical intervention and therapy for animals in collaboration with veterinarian.
• Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices.
• Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
• Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment.
• Monitored health and behavior of animals by looking for urine and fecal output, completing weight checks and observing appetite during feeding.
• Evaluated incoming patients to determine treatment needs and urgency of care.
• Collected specimens from patients for laboratory analysis for parasites, blood analysis and culture.

Contact Maneger Jerry (619)793-7042

• Followed all pet care instructions, including dietary needs and medication regimens.
• Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices.
• Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
• Monitored health and behavior of animals by looking for urine and fecal output, completing weight checks and observing appetite during feeding.
• Collected specimens from patients for laboratory analysis for parasites, blood analysis and culture.
• Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment.
• Conducted preliminary patient workups including gathering patient history information, description of symptoms from owner, and documenting presenting condition.
• Evaluated incoming patients to determine treatment needs and urgency of care.

Contact Carla Waters (904)425-0005

• Administered routine, post-operative and daily treatments to animals under direction and supervision of veterinarian.
• Managed medical intervention and therapy for animals in collaboration with veterinarian.
• Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices.
• Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
• Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odors and maintain healthy environment.
• Monitored health and behavior of animals by looking for urine and fecal output, completing weight checks and observing appetite during feeding.
• Evaluated incoming patients to determine treatment needs and urgency of care.
• Collected specimens from patients for laboratory analysis for parasites, blood analysis and culture.