Hokunani Grace
Empire,CA
Summary
Dynamic leader with proven expertise in operations management and team leadership, honed at The Beach House at Aloha Tower. Excelled in inventory control and fostering a culture of excellence, achieving significant cost savings. Skilled in training and mentoring, ensuring high standards of customer service and team performance.
Overview
25
25
years of professional experience
Work History
Bar Manager
The Beach House at Aloha Tower
Honolulu, HI
03.2022 - 10.2023
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
Shift Manager
McDonald's
Kaneohe, HI
03.1999 - 06.2005
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
Education
HS Diploma -
Governor Wallace Rider Farrington High School
Honolulu, HI06.2021
Skills
- Team Leadership
- Training and mentoring
- Outgoing Personality
- Inventory Control
- Bar Management
- Supervisory Experience
- Supply Ordering and Management
- Operations Management
Timeline
Bar Manager
The Beach House at Aloha Tower
03.2022 - 10.2023
Shift Manager
McDonald's
03.1999 - 06.2005
HS Diploma -
Governor Wallace Rider Farrington High School