Holden Nielson
Gilbert,AZ
Summary
Dependable Crew Member with a strong foundation in critical thinking and problem-solving, skilled in delivering exceptional customer service. Recognized for efficient cash register operations and fostering guest loyalty through dedicated support. Committed to enhancing customer experiences and driving satisfaction, excelling in communication, adaptability, and teamwork within fast-paced environments. Proven ability to maintain clean spaces and assist team members effectively, contributing to overall business success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Crew Member
McDonald's
Gilbert, AZ
04.2021 - 01.2025
- Monitored compliance with established guidelines to uphold cleanliness and ensure workplace safety.
- Implemented measures that led to a 25% decrease in complaints, and a 33% increase in crew satisfaction.
- Provided exceptional customer service to enhance the overall experience for customers.
- Collaborated with team members to efficiently complete tasks and achieve goals.
- Demonstrated strong attention to detail in all tasks performed.
- Actively participated in training sessions to enhance skills and knowledge in the role.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Restocked kitchen supplies including food products and utensils.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Educated customers on menu items, product ingredients and nutritional values.
- Adhered to health department regulations regarding food handling procedures.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
Education
High school -
Highland High school
Gilbert, AZ06.2027
Skills
- Customer service
- Communication skills
- Restaurant experience
- Food service
- Guest services
- Cash handling
- Teamwork
- Cleaning
- Cooking
- Line efficiency
- Problem-solving
- Order management
- Menu memorization
- Taking orders
- Flexible schedule
Affiliations
- Foreign language (Spanish)
Certification
- Own Food Handlers card and certificate.
Languages
English
Native/ Bilingual
Timeline
Crew Member
McDonald's
04.2021 - 01.2025
High school -
Highland High school
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