Holli Holland
Frisco
Summary
Experienced medical support professional with strong focus on patient interaction and administrative efficiency. Adept at managing appointments, handling patient inquiries, and coordinating with medical staff. Known for effective collaboration and reliability in fast-paced environments. Skilled in using medical software systems, maintaining patient records, and ensuring welcoming atmosphere.
Professional caregiver with experience delivering patient-centered care in fast-paced environments. Skilled in assisting with daily living activities, monitoring vital signs, and providing emotional support. Strong focus on team collaboration and achieving positive outcomes. Reliable, adaptable, and skilled in using medical equipment and following care plans.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Dispatch Manager
Curbside SOS
01.2023 - 03.2025
- Improved dispatch efficiency by implementing new scheduling and routing strategies.
- Developed contingency plans for unexpected events, minimizing disruptions to daily operations.
- Reported to management operational activities and maintained current records.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Support Representative
Kohl's Distribution Center
09.2022 - 12.2022
- Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
- Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail.
Certified Nursing Assistant
Private Home Health
03.2022 - 12.2022
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Certified Nursing Assistant
Legacy Nursing and Rehabilitation
09.2021 - 03.2022
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Certified Nursing Assistant
Twilight Nursing Home
07.2021 - 02.2022
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Front Desk Medical Receptionist
Orthopedic Institute of North Texas
06.2018 - 07.2021
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Collected co-pay, co-insurance and deductibles at check in and check out.
- Entered daily charges for billing.
- Insurance eligibility verification
- Scanned documents into EHR
- Handled all incoming referrals
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
Education
No Degree - Physical Therapy Assistant
Navarro College
Corsicana, TXNo Degree - Certified Nurse Assistant
Navarro College
Corsicana, TX01-2021
Skills
- Workflow planning
- Route planning
- Phone dispatch
- DOT compliance
- Customer communication
- Patient scheduling
- Appointment management
- Insurance verification
- Patient registration
- HIPAA compliance
- Patient care
- Reliable team player
- Direct patient care
- Collecting vital signs
- Bathing assistance
- CPT and ICD10 knowledge
- EHR- Nextgen, Epic and Centricity
- Collecting vital signs
Certification
- First Aid Certification - American Red Cross or American Heart Association.
- Certified Nursing Assistant
Timeline
Dispatch Manager
Curbside SOS
01.2023 - 03.2025
Customer Support Representative
Kohl's Distribution Center
09.2022 - 12.2022
Certified Nursing Assistant
Private Home Health
03.2022 - 12.2022
Certified Nursing Assistant
Legacy Nursing and Rehabilitation
09.2021 - 03.2022
Certified Nursing Assistant
Twilight Nursing Home
07.2021 - 02.2022
Front Desk Medical Receptionist
Orthopedic Institute of North Texas
06.2018 - 07.2021
No Degree - Physical Therapy Assistant
Navarro College
No Degree - Certified Nurse Assistant
Navarro College
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