Holly Hollamby
Olean,NY
Summary
Dynamic Catering Sales Manager with a proven track record at Seneca Gaming Corporation, excelling in client acquisition and event planning. Leveraged strong negotiation skills to enhance customer satisfaction and increase event bookings. Adept at training staff and fostering teamwork, ensuring seamless execution of high-profile events.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Catering Sales Manager
Seneca Gaming Corporation
08.2012 - Current
- Developed customized catering proposals and contracts to meet client needs and preferences.
- Coordinated logistics for events, ensuring seamless execution from planning to delivery.
- Cultivated relationships with clients to enhance customer satisfaction and retention.
- Oversaw contract negotiations, ensuring favorable terms while protecting company interests.
- Increased event bookings by developing and implementing effective catering sales strategies.
- Coordinated seamless events by collaborating with cross-functional teams, including chefs, servers, and event planners.
Restaurant Manager
Seneca Gaming Corporation
06.2007 - 08.2012
- Managed daily operations, ensuring smooth restaurant functionality and customer satisfaction.
- Trained and mentored staff in service standards and operational procedures.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
- Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
- Streamlined store operations by efficiently scheduling staff shifts, maintaining adequate coverage during peak hours.
- Administered payroll and maintained employee records.
Restaurant Server
Seneca Gaming Corporation
10.2005 - 04.2012
- Delivered exceptional customer service in high-volume dining environment.
- Managed multiple tables simultaneously, ensuring timely service and guest satisfaction.
- Collaborated with kitchen staff to facilitate smooth food service operations.
- Trained new servers on menu items and proper serving techniques.
Education
High School Diploma -
Portville Central School
PortvilleSkills
- Strong negotiation skills
- Event planning proficiency
- Food safety
- Staff training and development
- Client acquisition
- Time keeping
- Trained in Salesforce
- Customer service and communication skills
- Teamwork and collaboration
- Flexible and adaptable
- Time management
Certification
- ServSafe
- CPR
- TIPS
Timeline
Catering Sales Manager
Seneca Gaming Corporation
08.2012 - Current
Restaurant Manager
Seneca Gaming Corporation
06.2007 - 08.2012
Restaurant Server
Seneca Gaming Corporation
10.2005 - 04.2012
High School Diploma -
Portville Central School