Holly Morales
Menomonie,WI
Summary
Organized individual versed in developing and maintaining relationships with clients, vendors, and colleagues. Demonstrated success in problem-solving and driving projects to completion in a timely manner. Possesses an excellent track record for delivering results, meeting deadlines, and developing creative solutions to complex challenges.
Overview
5
5
years of professional experience
Work History
Server
Pierros Italian Bistro
04.2022 - 12.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
SERVER
Outback Steakhouse
11.2021 - 05.2022
- Greeted and accommodated guests, building positive experience from first interaction
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Prepared and served food and beverages to customers
INFANTRYMAN (11B)
US Army
09.2019 - 11.2021
- Established checkpoints and provided area security
- Used various types of weapons and equipment in ground combat operations
- Remained proficient in vast array of weapon systems through live-fire exercises and familiarization
- Utilized camouflage techniques to conceal weapons and personnel
- Advised and counseled team members individually about progress and job performance
- Participated in numerous live fire exercises to hone infantry skills and tactics
- Participated in a variety of training exercises to maintain proficiency in infantry tactics
- Assisted in the training of junior enlisted personnel, instilling discipline and teaching the fundamentals of infantry warfare
- Developed proficiency in using various types of firearms and explosives
- Operated and maintained a range of infantry weapons and equipment
HOSTESS
Gringo's
02.2019 - 06.2019
- Escorted guests to proper tables or offered open seating options in bar and patio areas
- Monitored restaurant activity to determine seating and dining flow
- Engaged with guests to maximize satisfaction with food and service
- Supported servers and bussers through high-volume shifts with food running and table clearing
- Answered phone calls to take reservations and address guest questions and concerns
- Presented positive first impression of establishment's high standards by delivering exceptional service
- Helped FOH team members, maintaining positive working relationships
- Informed guests of food and drink specials, fostering smooth handoff to service staff
- Monitored cleanliness of common areas and dining rooms to maintain neat and welcoming establishment
- Closed out podium at end of shift and maintained order and organization
- Stocked service areas with supplies to deliver faster service to guests
SERVER/TOGO
The Jay Café
02.2018 - 04.2019
- Prepared and served food and beverages to customers
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Greeted and accommodated guests, building positive experience from first interaction
- Exercised focus and concentration to keep track of tables and remember orders
- Jotted down customer orders and promptly delivered food and drinks
- Attended company and restaurant trainings and meetings to improve serving skills
- Used good communication skills to reduce guest dissatisfaction
- Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty
- Encouraged guests to buy additional items such as appetizers, drinks, and desserts
- Resolved customer complaints and inquiries in a timely manner
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations
- Memorized menu to help diners make informed meal choices
- Informed kitchen of special dietary needs or requests, delivering personalized meal options
- Delivered customer checks and securely processed credit card or cash payments
- Displayed enthusiasm and knowledge about restaurant's menu and products
Education
HIGH SCHOOL DIPLOMA -
Needville High School
Needville, TX05.2019
Skills
- Communication Skills
- Sales Expertise
- Time Management
- Customer Relationship Management
- Customer Engagement
- Customer Service
- Work Planning And Prioritization
Personal Information
Marital Status: Unemployed
Timeline
Server
Pierros Italian Bistro
04.2022 - 12.2022
SERVER
Outback Steakhouse
11.2021 - 05.2022
INFANTRYMAN (11B)
US Army
09.2019 - 11.2021
HOSTESS
Gringo's
02.2019 - 06.2019
SERVER/TOGO
The Jay Café
02.2018 - 04.2019
HIGH SCHOOL DIPLOMA -
Needville High School
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