Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Holly Pontious

Newton,IL

Summary

Dependable Shift Leader with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Shift Leader

Hardees
Newton, IL
03.2022 - Current
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Monitored employee performance to ensure compliance with company policies and procedures.
  • Assisted in training new employees on shift operations.
  • Resolved customer complaints promptly and professionally.
  • Maintained an organized work environment by delegating tasks to staff as needed.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.

Education

GED -

Lake Land College
Mattoon, IL

Skills

  • Production Reporting
  • Customer Service Management
  • Motivational Leadership
  • Inventory Counts
  • Policy and Procedure Enforcement
  • Staff Supervision
  • Complaint Resolution
  • Shift Checklists
  • Cash Handling

Certification

  • Food handlers certificate

References

References available upon request.

Timeline

Shift Leader

Hardees
03.2022 - Current

GED -

Lake Land College

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Holly Pontious