Holly Richards
Macomb,MI
Summary
Results-driven professional with strong communication skills and a focus on team collaboration. Experienced in developing positive work environments, enhancing staff performance, and implementing strategies that improve operational efficiency and drive accountability.
Overview
7
7
years of professional experience
Work History
General Manager
MAC Cosmetics
Troy, MI
08.2023 - Current
- Supervised daily activities to ensure smooth operations, proper staffing levels, and adequate inventory control. Daily monitoring of company directives and managing scheduling and payroll.
- Educated and trained staff, supervised associates by providing direction and instruction . Fostered culture of continuous improvement.
- Developed a positive work environment by fostering teamwork, providing regular feedback, and acknowledging employee accomplishments.
- Led team meetings to communicate objectives, share feedback, and drive accountability within the group.
- Proficient at all Microsoft Office Programs, TEAMS, Salesforce, ADP, data entry, telephone etiquette, scheduling and payroll .
Assistant Manager
SalonCentric
Troy, MI
08.2021 - 08.2023
- Collaborated with marketing teams to develop promotional strategies that increased client engagement.
- Conducted regular performance evaluations, providing constructive feedback to enhance staff development.
- Monitored financial transactions and assisted in budget preparation for operational efficiency.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Developed strong working relationships with staff, fostering a positive work environment.
Background Screening Analyst
Kelly Services
Troy, MI
12.2019 - 03.2021
- Analyzed candidate data for accuracy and completeness, enhancing screening efficiency.
- Utilized advanced search techniques and databases to locate hard-to-find information on individuals during the background check process.
- Processed incoming correspondence promptly, maintaining communication flow.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Maintained digital and physical files for projects, business records and customer accounts.
- Proficient in Salesforce, TEAMS, Microsoft Office programs, ADP, all background checking programs .
Sales Executive
CosmoProf
Rochester Hills, MI
06.2019 - 12.2019
- Developed and executed targeted sales strategies to drive revenue growth.
- Collaborated with marketing team to create effective promotional campaigns.
- Managed inventory levels and ensured optimal stock availability for customers.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
Education
Associate of Science - Business Administration
Macomb Community College
Warren, MISkills
- Efficient multi-tasker, excellent verbal and written communication skills
- Staff management, training and development
- Excel spreadsheets, data entry
- Administrative support
- Front office management
- Schedule management
- Payroll processing
- Documentation and reporting
- Strategic planning
Timeline
General Manager
MAC Cosmetics
08.2023 - Current
Assistant Manager
SalonCentric
08.2021 - 08.2023
Background Screening Analyst
Kelly Services
12.2019 - 03.2021
Sales Executive
CosmoProf
06.2019 - 12.2019
Associate of Science - Business Administration
Macomb Community College