HOLLY THOMPSON

• Explained menu items and suggested appropriate options for food allergy concerns.
• Bussed and reset tables to keep dining room and work areas clean.
• Increased sales significantly by upselling higher-end products to customers.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
• Used cash registers and credit card machines to cash out customers.
• Folded napkins and prepared silverware sets to provide adequate supply for host station.

As the only afternoon server I was responsible for opening the restaurant, greeting guests and taking orders, answering phone, preparing 3rd party delivery orders as well as online and phone to-go orders, adding up checks by hand and cashing out guests.

• Completed fill floor processes including pulling and staging merchandise both in the stockroom and on the floor
• Assisted store support associates with unloading trucks, moving merchandise, and maintaining neat, orderly, and safe storeroom.

• Maintained and updated files and records to support efficient sale and price operations
• Met targets consistently by working hard and with strong atention to detail
• Carried out high-quality and fast work with litle oversight.

• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

• Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted
• Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity
• Train employees, hire new staff, and evaluate employee performance.

• Cultivated warm relationships with regular customers.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Bussed and reset tables to keep dining room and work areas clean.

• Dispersed incoming mail to correct recipients throughout office
• Offered diverse clerical support to office team members, including managing correspondence, answering telephone calls and tracking documentation
• Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.