Summary
Overview
Work History
Education
Skills
Timeline
Generic

Holly Yeates

Beaumont,TX

Summary

Proven track record in enhancing customer satisfaction and streamlining online order processing at Walmart, demonstrating exceptional attention to detail and customer service skills. Mentored staff and adapted to new technologies, significantly improving transaction efficiency. Expert in accurate money handling and payment processing, fostering customer loyalty and repeat business at Brookshire Brothers.

Overview

2
2
years of professional experience

Work History

Digital Shopper

Walmart
06.2024 - Current
  • Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
  • Tracked substitutions and informed customers of changes.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.

Cashier

Brookshire Brothers
06.2022 - 06.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Education

Bachelors - Human Development

Lamar University
Beaumont, TX

High School Diploma -

Kirbyville High School
Kirbyville, TX
05.2024

Skills

  • Customer Service
  • Attention to Detail
  • Online Order Processing
  • Accurate money handling
  • Payment Processing

Timeline

Digital Shopper

Walmart
06.2024 - Current

Cashier

Brookshire Brothers
06.2022 - 06.2024

Bachelors - Human Development

Lamar University

High School Diploma -

Kirbyville High School

Similar Profiles

CREATE PROFILE
Holly Yeates