Homayra Ferrando
Yonkers,NY
Summary
Proactive Public Adjuster with extensive experience in claims processing and executive assistance. Successfully negotiated settlements, streamlined communication, and coordinated with experts to assess property damages. Brings strong insurance policy knowledge, organizational skills, and a commitment to superior client service.
Overview
22
22
years of professional experience
Work History
Public Adjuster
Atlas Adjustment
2021.12 - Current
- Negotiated favorable settlements for clients by effectively analyzing insurance policy coverage and damages.
- Streamlined communication between all parties involved in the claims process, ensuring accurate information exchange and swift resolution times.
- Consistently met or exceeded performance goals by efficiently managing caseloads and delivering superior service to clients.
- Coordinated with contractors, engineers, and other experts to accurately assess property damage values for each case.
- Maximized client satisfaction by acting as a liaison between policyholders and insurance companies.
- Built strong relationships with clients, providing excellent customer service throughout the claims process.
- Ensured compliance with state regulations, maintaining a current understanding of industry laws and best practices.
Public Adjuster - Executive Assistant
Hometown Restoration
2015.01 - 2021.12
- Organized and coordinated conferences and monthly meetings.
- Answered high volume of phone calls and email inquiries.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Negotiated Mitigation settlement agreements to resolve disputes.
- Documented information gathered in field and uploaded data to company database for efficient processing Claim Wizard & File Maker.
- Filed paperwork and organized computer-based information.
- Worked with senior management to initiate new projects and assist in various processes.
Public Adjuster - Claims Processor
Executive Adjustment
2002.04 - 2015.01
- Educated clients on their rights and responsibilities under their insurance policies, empowering them to make informed decisions during the claim process.
- Conducted thorough site inspections to document property damages and determine proper claim amounts.
- Built strong relationships with clients, providing excellent customer service throughout the claims process.
- Consistently met or exceeded performance goals by efficiently managing caseloads and delivering superior service to clients.
Education
Associate of Applied Science - Legal
Bronx Community College of The City University of New York
The Bronx, NY05.2001
Skills
- Insurance policy knowledge
- Organizational abilities
- Property valuation
- Assertiveness
- Spanish Speaking
Timeline
Public Adjuster
Atlas Adjustment
2021.12 - Current
Public Adjuster - Executive Assistant
Hometown Restoration
2015.01 - 2021.12
Public Adjuster - Claims Processor
Executive Adjustment
2002.04 - 2015.01
Associate of Applied Science - Legal
Bronx Community College of The City University of New York
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