Honesty Chairse
Milwaukee,WI
Summary
Proven problem-solver and customer service expert, honed skills at Ambassador Hotel Collection by swiftly reconciling financial discrepancies and enhancing guest safety. Mentored new cashiers at Potawatomi Hotel & Casino, boosting team performance. Excelled in multitasking and maintaining confidentiality, ensuring operational excellence and client satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Night Auditor
Ambassador Hotel Collection
02.2023 - Current
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
Cage Cashier
Potawatomi Hotel & Casino
12.2018 - 02.2023
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Streamlined cash operations for increased efficiency by maintaining accurate records of all transactions.
- Managed high volumes of currency, balancing accounts accurately at the end of each shift.
- Quickly and accurately counted drawers at start and end of each shift.
- Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.
- Processed various cash transactions and answered gaming customer questions.
- Handled sensitive customer information discreetly, adhering to strict confidentiality guidelines at all times.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Education
Associate of Arts - Psychology
UW-Richland Center
Richland Center, WIHigh School Diploma -
South Division High School
Milwaukee, WI06-2016
Skills
- Front desk operations
- Multitasking and organization
- Problem-solving
- Strong work ethic
- Customer service
- Time management
- Patient care
- Vital signs monitoring
- Maintaining confidentiality
- Flexibility and adaptability
- Patient-focused care
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- Certified Home Health Aide (CHHA) - National Association for Home Care & Hospice.
Timeline
Night Auditor
Ambassador Hotel Collection
02.2023 - Current
Cage Cashier
Potawatomi Hotel & Casino
12.2018 - 02.2023
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- Certified Home Health Aide (CHHA) - National Association for Home Care & Hospice.
Associate of Arts - Psychology
UW-Richland Center
High School Diploma -
South Division High School
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