HOPE JEAN
Coral Springs
Summary
Enthusiastic and results-driven retail professional with experience in customer service, sales, and team support across high-volume retail and service environments. Skilled in coaching peers, driving sales through upselling, and ensuring compliance with company standards. Recognized for resilience under pressure, strong communication skills, and creating positive client experiences.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work History
Substitute Teacher, K-12
Kelly Education
Fort Lauderdale
05.2025 - Current
- Provided instruction and support to students across various subjects and grade levels.
- Managed classroom behavior and maintained a positive learning environment for all students.
- Implemented lesson plans and adapted activities to meet diverse student needs.
- Communicated effectively with students, parents, and staff regarding classroom activities.
- Participated in professional development opportunities to improve teaching strategies and skills.
Seasonal Sales Associate
Target
Coral Springs
10.2024 - 01.2025
- Delivered exceptional client service during peak holiday season, assisting shoppers with product selection, returns, and checkout.
- Maintained sales floor presentation and restocked merchandise to support store standards.
- Processed high volumes of transactions with accuracy and efficiency, ensuring minimal errors.
- Supported team members in fast-paced environment by flexing between cashiering, stocking, and customer assistance.
Customer Service Sales Associate
The Ups Store
Coral Springs
07.2024 - 11.2024
- Provided personalized service by assisting customers with shipping, packaging, printing, and mailbox solutions, resulting in repeat business and positive client feedback.
- Upsold store services and products, consistently meeting and exceeding daily sales targets.
- Resolved customer complaints promptly, demonstrating leadership and conflict-resolution skills.
- Trained new team members on shipping procedures and customer interaction techniques.
- Managed inventory levels and coordinated with vendors to ensure timely stock replenishment.
- Balanced cash drawer daily and processed payments with accuracy across multiple payment methods.
Team Member
Huey Magoos
Coral Springs
01.2023 - 03.2024
- Responded quickly to customer requests and maintained excellent service standards during high-volume shifts.
- Cross-trained across departments, supporting both front- and back-of-house operations.
- Upsold food and beverage items to increase sales revenue.
- Operated cash register and reconciled transactions with accuracy.
Education
Associates - Science, Diagnostic Sonography
Broward College
Coconut Creck, FL 08.2024 - 01.2026
Highschool Diploma -
Marjory Stoneman Douglas
FLSkills
- Customer service
- Sales
- Team support
- Coaching
- Upselling
- Compliance
- Communication
- Client experience
- Customer engagement
- Transaction processing
- Inventory management
- Team collaboration
- Effective communication
- Time management
- Organizational growth
Timeline
Substitute Teacher, K-12
Kelly Education
05.2025 - Current
Seasonal Sales Associate
Target
10.2024 - 01.2025
Associates - Science, Diagnostic Sonography
Broward College
08.2024 - 01.2026
Customer Service Sales Associate
The Ups Store
07.2024 - 11.2024
Team Member
Huey Magoos
01.2023 - 03.2024
Highschool Diploma -
Marjory Stoneman Douglas