Hope Moskowitz
Cherry Hill,NJ
Summary
Detail-oriented professional with superb people skills. Engaging and helpful .
Overview
20
20
years of professional experience
Work History
Manager
Standard Hair Studio
10.2022 - Current
- Maintained general appointment calendar and set shift schedules.
- Handled employee scheduling and coverage needs during business hours.
- Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
Virtual Assistant
Rizzieri Salons And Spa
02.2020 - 04.2022
- Operated multi-line telephone system to answer and direct high volume of calls.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Communicated with spa team members if clients canceled or changed appointment times.
- Listened closely to customer complaints and responded appropriately to issues.
- Assisted with marketing campaigns to promote spa services.
- Confirmed appointments, communicated with clients, and updated client records.
Manager
The Make Up Bar
06.2003 - 02.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed cash flow, business transactions, banking, and accounting processes.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Promoted business through marketing initiatives and use of social media.
- Sourced high-quality and trending hair care products for salon, placing orders with suppliers.
Education
Nail Tech PA License -
Beauty Institute
Elkins Park, PA05.1994
Skills
- Managing Reception
- Managing Appointments
- Complex Problem-Solving
- Scheduling and Coordinating
Timeline
Manager
Standard Hair Studio
10.2022 - Current
Virtual Assistant
Rizzieri Salons And Spa
02.2020 - 04.2022
Manager
The Make Up Bar
06.2003 - 02.2020
Nail Tech PA License -
Beauty Institute