Horace Rico
Los Angeles,CA
Summary
Compassionate Medical Receptionist with three years of background, recognized for high productivity and efficient task completion. Skilled in patient scheduling, medical billing, workers' compensation, and confidential record keeping. Excel in communication, time management, and empathy, ensuring smooth operation of healthcare facilities and positive patient experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Exer Urgent Care
Los Angeles, CA
08.2022 - 07.2025
- Greeted patients warmly and ensured efficient check-in process.
- Collected patient information and verified insurance details accurately.
- Maintained cleanliness and organization of reception area consistently.
- Assisted in training new reception staff on operational procedures.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Verified insurance coverage for appointments and collected co-payments as required.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Protected patients by observing strict HIPAA guidelines.
- Processed referrals for specialist care when requested by physicians or patients.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Transcribed recorded practitioners' diagnoses and recommendations into medical records.
- Entered insurance, demographics and health history into patient database.
COPE Health Scholar
Glendale Adventist Hospital
Glendale, CA
01.2021 - 05.2023
- Assisted healthcare staff with patient admissions and discharge processes.
- Supported healthcare professionals during patient interactions and assessments.
- Provided support to providers with patient visits, including taking vital signs and medical histories.
- Assisted with laboratory tests and specimen collection when needed.
- Responded promptly to requests from physicians or nurses regarding changes in patient care orders.
- Collaborated with other healthcare team members to ensure high-quality patient care.
- Ensured compliance with all regulatory standards related to healthcare delivery.
- Observed provider encounters to gain knowledge of clinical practices and procedures.
- Escorted patients before and after surgical procedures.
Education
Bachelor of Science - Nursing
West Coast University, Orange County
Anaheim, CA05-2027
Bachelor of Science - Public Health
California State University, Los Angeles
Los Angeles, CA05-2022
High School Diploma -
Downtown Magnets High School
Los Angeles, CA05-2017
Skills
- Customer service
- Medical documentation
- Patient care
- Healthcare compliance
- Team collaboration
- Effective communication
- EMR / EHR
- Medical terminology
- CPR certified
- Insurance verifications
- HIPAA compliance
- Patient scheduling
Certification
- CPR certified- BLS for Health Care Providers, American Heart Association- valid through (05/2027)
- Basic EKG Course- January 2021
- University of Pittsburgh - Clinical Terminology for International and US students
- · NCPHP(Northwest Center for Public Health Practice) Certifications
Languages
English
Native/ Bilingual
Filipino
Native/ Bilingual
References
References available upon request.
Timeline
Medical Receptionist
Exer Urgent Care
08.2022 - 07.2025
COPE Health Scholar
Glendale Adventist Hospital
01.2021 - 05.2023
Bachelor of Science - Nursing
West Coast University, Orange County
Bachelor of Science - Public Health
California State University, Los Angeles
High School Diploma -
Downtown Magnets High School
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