Summary
Overview
Work History
Education
Skills
Timeline
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Howard Hodges

Covington,GA

Summary

I am a professional with proven expertise in customer service and teamwork, as shown through my employment at McDonald's and Ingles. I excelled in enhancing customer satisfaction and boosting sales through effective problem-solving skills. I also demonstrated proficiency in cash handling and inventory restocking, contributing to operational efficiency and team success. I am good at communicating with both fellow staff, as well as customers, ensuring a good line of communication at all times.


Overview

1
1
year of professional experience

Work History

Crew Member

McDonald's
10.2023 - 02.2024
  • Worked front counter, drive-thru and other areas.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Accurately operated cash register to process customer payments.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Boosted repeat customer rates by providing friendly and engaging service.

Retail Sales Associate Worker

Ingles
01.2023 - 10.2023
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Provided exceptional customer service, addressing concerns promptly and professionally while maintaining a friendly demeanor.
  • Handled cash transactions accurately, ensuring proper handling of currency and credit card payments at the point of sale.
  • Collaborated with team members in achieving storewide goals, fostering a positive work environment centered on teamwork and mutual success.
  • Resolved customer issues with tactful problem-solving skills, resulting in increased satisfaction rates.
  • Managed efficient cash register operations.
  • Recommended complementary purchases to customers, increasing revenue.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Trained new employees on company policies, procedures, product knowledge, and selling techniques, improving team performance overall.
  • Engaged with customers on sales floor, offering assistance and improving shopping experience.
  • Organized and detail-oriented with a strong work ethic.
  • Managed time efficiently in order to complete all tasks within deadlines.

Education

High School Diploma -

Georgia State Perimeter College
Covington, GA
05-2024

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-Solving
  • Cash Handling
  • Taking Orders
  • Interactive communication skills
  • Safety
  • Complex Problem-Solving
  • Valid Driver's License
  • Inventory Restocking

Timeline

Crew Member

McDonald's
10.2023 - 02.2024

Retail Sales Associate Worker

Ingles
01.2023 - 10.2023

High School Diploma -

Georgia State Perimeter College

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Howard Hodges