HUMAIRA KHAN
Deer Park,NY
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
20
20
years of professional experience
Work History
Office Manager
DEER PARK GRAPHICS & PRINTING
09.2019 - Current
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Oversaw daily office operations to ensure efficiency and productivity.
- Provided all kinds of clerical support to the office.
- Greeted customers professionally and provided professional and knowledgeable assistance.
- Managed vendor relationships to secure favorable terms and services.
- Maintained office supplies inventory, accurate financial records through Quickbooks.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes.
Call Center Representative
Advantage Care Physicians
12.2018 - 06.2019
- Managed high-volume inbound calls, providing accurate information and support to patients.
- Resolved patient inquiries efficiently, ensuring high levels of customer satisfaction.
- Documented call interactions in electronic health record systems for accurate patient tracking.
- Coordinated with healthcare providers to streamline appointment scheduling and follow-ups.
- Implemented process improvements that enhanced workflow efficiency within the call center team.
- Led initiatives to maintain compliance with healthcare regulations and company policies.
- Maintained a high degree of professionalism and empathy during difficult calls, providing emotional support to distressed patients while addressing their concerns.
- Navigated various healthcare databases to obtain necessary information for assisting patients with medical inquiries or appointment requests.
Financial Services Representative
Teachers Federal Credit Union
07.2007 - 07.2013
- Opened new accounts.
- Dispersed all types of loans including home loans, credit cards, auto loans, etc.
- Cross sold other possible products matching customer's need.
- Attended seminars and fairs to promote the credit union's products.
- Performed all other duties assigned.
Teller
Capital One Bank
10.2008 - 01.2009
- Deposited, cashed checks, and made withdrawals for customers.
- Made loan payments.
- Assisted customers with opening new accounts.
- Updated information to the customers on new banking products.
- Answered any questions for the customer or refer them to someone who can help answer phones
- Balanced cash drawers and processed night deposits and mail deposits.
- Provided excellent customer service by answering or referring financial questions to correct supervisory staff.
Payroll Clerk/ Cashier
TARGET, INC.
04.2006 - 08.2008
- Arranged Interviews and Orientations for new employees on weekly basis.
- Using proper telephone etiquette when speaking to customers. Orients new employees with company's policies and procedures.
- Maintained weekly payroll and employee schedules.
- Performed cashier duties such as cash register and re-stocking shelves.
Education
Associate in Liberal Arts and Science -
Suffolk County Community College
Brentwood, NY08.2008
Skills
- Excellent Customer service
- Professional telephone demeanor
- Critical thinking
- Relationship building
- Data entry
- Data collection
- Administrative support
- Clerical support
- Call center experience
- Computer proficiency
- Microsoft Office Suite
Accomplishments
- SCCC- Phi Theta Kappa (International Honor Society)
- SCCC- Dean's List
LANGUAGES
English, Urdu, Hindi and Punjabi.
Full Professional
Area of Interest
Customer Service
Timeline
Office Manager
DEER PARK GRAPHICS & PRINTING
09.2019 - Current
Call Center Representative
Advantage Care Physicians
12.2018 - 06.2019
Teller
Capital One Bank
10.2008 - 01.2009
Financial Services Representative
Teachers Federal Credit Union
07.2007 - 07.2013
Payroll Clerk/ Cashier
TARGET, INC.
04.2006 - 08.2008
Associate in Liberal Arts and Science -
Suffolk County Community College