Hunter Hansen
Troy,IL
Summary
Hardworking employee enthusiastic about learning secure fields inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. All while being gifted in working with stressed, confused and upset individuals in need of information. Effective at operating within strict regulations and secure department facilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Service Advisor
Cardinal Buick GMC
Belleville, IL
07.2021 - Current
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Developed estimates by costing materials, supplies and labor.
- Handled over 30 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Trained new personnel regarding company operations, policies and services.
- Recommended products to customers, thoroughly explaining details.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Banquet Server
Holiday Inn
Pacific, MO
01.2021 - 07.2022
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Guided arriving guests to tables, took drink orders and relayed information to bartenders.
- Stayed up-to-date on menu changes to help customers make food choices.
- Served appetizers, delivered entrees and refilled beverages for banquet guests.
- Executed synchronized meal service simultaneously serving multiple guests.
- Maintained flexible work schedule to meet event needs.
Community Service Officer
O’Fallon Police Department
O’Fallon, IL
01.2020 - 02.2021
- Underwent intensive Federal background checks
- Assisted police officers in routine investigations by canvassing areas, collecting and documenting evidence and coordinating community responses.
- Assisted jail staff with efficiently booking prisoners and completing all reports and system updates.
- Offered security presence to special events to scan guests, monitor premises and removed unauthorized individuals.
- Identified violations, collaborated with local law enforcement to address concerns and testified in court as to details of offenses.
- Responded to and processed found property calls, logging details and filing required reports for further action.
- Wrote citations for offenders and explained procedures.
- Used equitable strategies to fairly enforce city ordinances.
- Coordinated and worked closely with law enforcement, social service agencies and mental health providers.
Barista Shift Lead
Dunkin' Donuts
Troy, IL
04.2017 - 02.2020
- Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Created new training guidelines, and provided staff orientation and training.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Served customers quickly and efficiently and created strategies to prevent delays.
Education
Bachelor of Science - Interpretive Studies
Southern Illinois University Edwardsville
Edwardsville, IL12.2022
Associate of Arts - Liberal Arts And General Studies
Southwest Illinois College
Belleville, IL05.2020
High School Diploma -
Triad High School
Troy, IL12.2017
Skills
- Attention to Detail
- Product Training
- Team Collaboration
- Data Processing
- Organizational Systems
- Reading Comprehension
- Complex Problem-Solving
- Active Learning
Timeline
Service Advisor
Cardinal Buick GMC
07.2021 - Current
Banquet Server
Holiday Inn
01.2021 - 07.2022
Community Service Officer
O’Fallon Police Department
01.2020 - 02.2021
Barista Shift Lead
Dunkin' Donuts
04.2017 - 02.2020
Bachelor of Science - Interpretive Studies
Southern Illinois University Edwardsville
Associate of Arts - Liberal Arts And General Studies
Southwest Illinois College
High School Diploma -
Triad High School
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