Dynamic professional with a focus on team collaboration and effective problem-solving. Experienced in managing operations and training staff, committed to driving efficiency and delivering outstanding customer service.
Overview
2
2
years of professional experience
Work History
Shift Lead
Burger King
Tillamook
12.2025 - Current
Supervised team members during peak service hours to ensure efficient operations.
Coached and trained employees and managed daily work assignments to enhance operations.
Trained new employees on food preparation and customer service standards.
Managed inventory levels and restocked supplies throughout shifts.
Ensured compliance with health and safety regulations in food handling practices.
Assisted in resolving customer complaints to maintain a positive dining experience.
Resolved customer complaints and reported issues to senior management.
Responded to customer inquiries and complaints in a professional manner.
Handled cash register transactions accurately while providing excellent customer service.
Delegated tasks to employees and monitored activities and task completion.
Oversaw staff during shift transitions to maintain operational continuity.
Managed store operations during absence of Store Manager or Assistant Manager.
Monitored equipment performance and reported maintenance issues promptly.
Performed opening and closing procedures such as setting alarm systems, counting money.
Resolved conflicts between customers, employees, and vendors in a timely manner.
Reinforced rules to promote superior employee performance.
Shift Lead
Dairy Queen
Garabaldi
05.2024 - 12.2025
Supervised team members during peak service hours to ensure efficient operations.
Trained new employees on food preparation and customer service standards.
Managed inventory levels and restocked supplies throughout shifts.
Monitored equipment performance and reported maintenance issues promptly.
Assisted in the training of new employees.
Provided guidance and support to other team members as needed.
Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.