Timeline
Work Preference
Work History
Overview
Education
Skills
Summary
Languages
Generic

Husein Shariff

Data center technician
Columbus ,Oh

Timeline

Dispatch Manager

Ak express one llc
07.2024 - Current

DATA CENTER TECHNICIAN

AWS
06.2023 - 07.2024

Dispatcher

Bongo logistics
05.2019 - 05.2023

Security Operations Center (SOC) Technician

Cxloyalty
10.2018 - 04.2019

High School Diploma -

Middling High School
2014 - 2018

Work Preference

Work Type

Full Time

Location Preference

On-SiteHybrid

Important To Me

Team Building / Company Retreats

Work History

Dispatch Manager

Ak express one llc
07.2024 - Current
  • Implemented process improvements, enhancing efficiency in route planning and vehicle utilization.
  • Coordinated daily dispatch operations to optimize delivery schedules and resource allocation.
  • Trained and mentored junior dispatch staff on best practices and operational procedures.
  • Led initiatives to improve customer satisfaction through timely and accurate deliveries.
  • Coordinated with maintenance teams to establish preventive maintenance schedules for fleet vehicles.
  • Supported the implementation of new technology systems designed to enhance dispatch operations' overall efficiency and effectiveness.
  • Optimized resource allocation to minimize costs while maintaining high service levels.
  • Analyzed historical data to identify trends in workload volume, adjusting staffing levels accordingly during peak periods or downtimes.
  • Answered phone calls and responded to customer emails.
  • Scheduled and organized delivery routes.
  • Preserved accurate records of dispatched orders, deliveries and receipts.
  • Communicated with warehouse staff to facilitate proper loading and unloading of orders.

Dispatcher

Bongo logistics
05.2019 - 05.2023
  • Coordinated and dispatched personnel and resources in response to service requests or incidents, monitored progress, and maintained accurate records to ensure timely and efficient resolution.
  • Handle missed deliveries, address customer concerns, and resolve logistical issues.
  • Familiarity with routing software and tracking systems.

Security Operations Center (SOC) Technician

Cxloyalty
10.2018 - 04.2019
  • Monitored physical security systems including access control, surveillance cameras, and alarms to protect data center facilities.
  • Verified identities, and enforced access policies.
  • Utilized enterprise access control and badge management systems to create, issue, encode, and deactivate employee and visitor credentials.
  • Monitored firewall and network equipment racks, ensuring they remained secure and locked while preventing unauthorized access or tampering.

DATA CENTER TECHNICIAN

AWS
06.2023 - 07.2024
  • Implemented streamlined troubleshooting processes for fiber and copper connectivity, power distribution, and networking issues to consistently meet SLA timelines.
  • Monitored infrastructure performance and escalated critical network issues to senior engineering teams.
  • Managed the resolution of rack-level networking issues while ensuring adherence to service level agreements.
  • Conducted routine maintenance on servers and network equipment to ensure consistent and optimal
  • Managed network inventory, tracked patch updates, and maintained asset lifecycle documentation using AWS ticketing systems.

Overview

7
7
years of professional experience
4
4
years of post-secondary education

Education

High School Diploma -

Middling High School
Columbus, OH
2014 - 2018

Skills

  • Workflow planning
  • Route planning
  • Phone dispatch
  • DOT compliance
  • Fleet maintenance
  • Daily reports
  • Employee time records
  • Employee performance reviews
  • Order data entry

Summary

Experienced data center and security operations professional with a strong background in monitoring, maintaining, and securing critical IT infrastructure. Skilled in physical and network security, including monitoring firewall and network equipment racks, controlling access to sensitive areas, and issuing/maintaining employee and visitor credentials. Proficient in dispatching personnel, coordinating responses to incidents, and maintaining accurate logs and reports. Hands-on experience with data center operations, including rack-level equipment management, cabling, and troubleshooting network devices. Demonstrated ability to enforce security policies, prevent unauthorized access, and ensure compliance with company and regulatory standards. Adept at using access control systems, surveillance monitoring, and badge management tools to maintain operational efficiency and facility security

Languages

English
Native or Bilingual