Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Hussam Shahen

Bayonne

Summary

Dynamic restaurant manager with a proven track record at Tavern On the Hudson, excelling in operations management and team leadership. Skilled in recruitment and menu development, I enhanced customer satisfaction through superior service and effective problem-solving. Committed to optimizing performance and fostering a collaborative team environment.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Manager

Tavern On the Hudson
02.2024 - 02.2025
  • Developed and maintained relationships with customers and suppliers through account development.
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.

Supervisor

Orient Pearl Restaurant
03.2016 - 03.2024
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Collected, arranged, and input information into database system.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Captain Waiter

Sheraton Hotel
02.2010 - 02.2016
  • Trained and managed dining room staff with diverse service backgrounds.
  • Exhibited expert knowledge of alcoholic beverage service standards, laws and regulations.
  • Conducted interactive server training exercises that included [Type] and [Type] service scenarios.

Captain Waiter

Art House Hotel
02.2008 - 10.2010

Captain Waiter

Dunes Club
03.2007 - 06.2008

Captain Waiter

Sahara Cafe and Restaurant
03.2006 - 10.2007

Captain Waiter

Orient Club
03.2003 - 10.2006

Education

High School Diploma -

Said High School
Syria
04-1997

Skills

  • Restaurant operations management
  • Recruitment
  • Scheduling staff
  • Food preparation
  • Menu development
  • Ordering supplies

Certification

  • [Area of certification] Training - [Timeframe]

Languages

English
Native or Bilingual
Arabic

Timeline

Manager

Tavern On the Hudson
02.2024 - 02.2025

Supervisor

Orient Pearl Restaurant
03.2016 - 03.2024

Captain Waiter

Sheraton Hotel
02.2010 - 02.2016

Captain Waiter

Art House Hotel
02.2008 - 10.2010

Captain Waiter

Dunes Club
03.2007 - 06.2008

Captain Waiter

Sahara Cafe and Restaurant
03.2006 - 10.2007

Captain Waiter

Orient Club
03.2003 - 10.2006

High School Diploma -

Said High School

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