Hyunju Na
Las Vegas,NV
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
27
27
years of professional experience
Work History
Server
Kang's Kitchen At Rio Hotel And Casino
11.2022 - 09.2023
- Served food and beverage services as a server of Korean barbecue restaurant promptly with focused attention to customer needs.
- Communicated with casino hosts for providing proper services to casino VIP.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Head Server
Honey Pig Korean Barbecue Restaurant
06.2012 - 09.2022
- Had responsibility for food and beverage services in professional manners.
- Supervised dining table set-up to prepare for large volume of customers' events such as, CES, Magic Convention, and K-pop concert,etc.
- Made employee schedule and trained new staff on restaurant operations and policies to strengthen performances.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
Resort Sales Manager
Kangwon Land Casino And Resort
08.2006 - 09.2008
- Attracted corporate events such as, marketing conference, exhibition, and vacation to the resort hotel to meet the sales target.
- Created reasonable hotel package products to advertise and attract new business accounts.
- Arranged all part of hotel products such as, room, banquet, ski, and golf for the customer's events and satisfaction.
- Interacted with key person of corporations consistently to keep relationship and loyalty.
Senior Head Server
Kangwon Land Casino And Resort
02.2003 - 08.2006
- Worked at 'World Fusion Restaurant' to served all the hotel customers .
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Overseeing salad bar and buffet for Breakfast, lunch and Dinner.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Restaurant Cashier
Grand Hilton, Seoul
03.1997 - 02.2003
- Performed cash, card and guest-ledger transactions to complete customer purchases.
- Worked at all restaurants and bars in the hotel with rotational schedule.
- Learned all the menus of all the outlets for posting the orders faster and more efficient.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
Associate of Science - Hospitality Management
College of Southern Nevada
Las Vegas, NV05.2014
Associate of Science - Hotel Management
Osan College
South Korea02.2001
Skills
- Hospitality Service Expertise
- Menu Presentation
- Guest Engagement
- High-Volume Dining
- Bill Computation
- Food Safety Understanding
Languages
Korean
Native or Bilingual
English
Professional Working
Timeline
Server
Kang's Kitchen At Rio Hotel And Casino
11.2022 - 09.2023
Head Server
Honey Pig Korean Barbecue Restaurant
06.2012 - 09.2022
Resort Sales Manager
Kangwon Land Casino And Resort
08.2006 - 09.2008
Senior Head Server
Kangwon Land Casino And Resort
02.2003 - 08.2006
Restaurant Cashier
Grand Hilton, Seoul
03.1997 - 02.2003
Associate of Science - Hospitality Management
College of Southern Nevada
Associate of Science - Hotel Management
Osan College
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