Ian Barrera
Brownwood
Summary
Proven multitasker and collaborative team player, I excelled at HTeaO by enhancing customer satisfaction through exceptional service and maintaining high cleanliness standards. Skilled in cash handling and problem-solving, I significantly contributed to smooth operations and team efficiency, demonstrating strong self-motivation and a commitment to excellence.
Overview
2
2
years of professional experience
Work History
Crew Member
HTeaO
07.2024 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared drinks, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
Maintenance Crew Member
Brownwood Country Club
05.2024 - 07.2024
- Followed routine maintenance checklist.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Achieved timely completion of repair projects by prioritizing tasks based on urgency and impact on operations.
- Solved complex mechanical problems using critical thinking skills and extensive knowledge of tools, materials, and techniques.
Cashier
Brookshire's Grocery
06.2023 - 04.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
No Degree - Computer Science
Brownwood High School
Brownwood, TX05-2025
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Cash handling
- Cleaning
- Customer engagement
- Self-discipline
- Flexible schedule
- Integrity and honesty
- Initiative and Self-motivation
Timeline
Crew Member
HTeaO
07.2024 - Current
Maintenance Crew Member
Brownwood Country Club
05.2024 - 07.2024
Cashier
Brookshire's Grocery
06.2023 - 04.2024
No Degree - Computer Science
Brownwood High School
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