Ian Daniel
Summary
Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals.
Overview
17
17
years of professional experience
Work History
Server
Craft Kitchen & Bar
04.2022 - 06.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server/Bartender
Bedford 234
10.2021 - 07.2022
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Customer Service Representative
Ace Endico
02.2019 - 07.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Warehouse Picker
Ace Endico
08.2013 - 02.2019
- Collaborated with team members to achieve daily pick and pack goals.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Inspected and verified orders before shipping them to customers for accurate deliveries.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
Server
121 Restaurant - North Salem
03.2008 - 12.2012
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Head Waiter
Villa Barone Manor
02.2006 - 12.2008
- Provided friendly, courteous service to create memorable moments for guests.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Sales Representative
Cutco Cutlery
03.2006 - 09.2006
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Used customer insights to develop innovative sales strategies to increase sales.
- Generated new leads through networking and attending industry events.
Education
Personal Training Certification - Health And Fitness
NASM
2020
Associate of Applied Science - Marketing
Westchester Community College
Valhalla, NYHigh School Diploma -
Brewster High School
Brewster, NY2007
Skills
- Sales Expertise
- Problem-Solving Strengths
- Marketing
- Social Media Content Creation
- Food and Safety Standards
- Productivity and Efficiency
- Suggestive Selling
- Food and Beverage Preparation
- Leadership Skills
- Strength and Conditioning
- Client Engagement
- CPR Certified
Timeline
Server
Craft Kitchen & Bar
04.2022 - 06.2023
Server/Bartender
Bedford 234
10.2021 - 07.2022
Customer Service Representative
Ace Endico
02.2019 - 07.2020
Warehouse Picker
Ace Endico
08.2013 - 02.2019
Server
121 Restaurant - North Salem
03.2008 - 12.2012
Sales Representative
Cutco Cutlery
03.2006 - 09.2006
Head Waiter
Villa Barone Manor
02.2006 - 12.2008
Personal Training Certification - Health And Fitness
NASM
Associate of Applied Science - Marketing
Westchester Community College
High School Diploma -
Brewster High School
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