Ian Dillon
Charlestown,MA
Summary
Experienced and personable bartender with experience in high-volume to fine dining settings. Skilled in providing exceptional customer service, and managing bar operations efficiently. Eager to display strong work ethic, quick decision making and the ability to maintain composure in fast paced, stressful environments. Passionate about creating a welcoming atmosphere and delivering memorable experiences to every guest.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Real Estate Agent
Greater Metropolitan Real Estate
2021.10 - 2024.08
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Communicated with clients to understand property needs and preferences.
Bartender
Blackmoor Bar and Kitchen
2019.01 - 2023.01
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Bartender, Barback, Security
Solas Irish Pub
2016.01 - 2019.01
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Served high customer volumes during special events, nights, and weekends.
Lead Busser, Barback
Joe's American Bar and Grille
2014.01 - 2016.01
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
Education
Bunker Hill Community College
Charlestown, MASkills
- Staff Management
- Client-oriented
- Efficiency improvement
- Upsell Techniques
- Guest Service
Certification
- Licensed MA real estate agent
- Drinkmaster Bartending and Catering Certification
- OSHA 30 work Safety Certification
Timeline
Real Estate Agent
Greater Metropolitan Real Estate
2021.10 - 2024.08
Bartender
Blackmoor Bar and Kitchen
2019.01 - 2023.01
Bartender, Barback, Security
Solas Irish Pub
2016.01 - 2019.01
Lead Busser, Barback
Joe's American Bar and Grille
2014.01 - 2016.01
Bunker Hill Community College
- Licensed MA real estate agent
- Drinkmaster Bartending and Catering Certification
- OSHA 30 work Safety Certification
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