Ian Hancock
Hudson,FL
Summary
Dynamic and results-driven professional with a strong work ethic and excellent customer service skills. Proven expertise in cash handling and ticket management, through effective upselling. Committed to maintaining cleanliness and safety, while fostering teamwork to enhance the customer experience.
Overview
4
4
years of professional experience
Work History
Sales Associate
Dollar General
Hudson, FL
10.2025 - Current
- Operated cash register accurately, processing transactions efficiently.
- Performed cash, card, and check transactions to complete customer purchases.
- Managed returns, exchanges and refunds in accordance with store policy.
- Assisted customers in locating products and providing information on promotions.
- Built relationships with customers to encourage repeat business.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Collaborated with team members to ensure a clean, organized store environment for enhanced shopping experience.
Cinema Attendant
Regal Cinemas
Port Richey, FL
09.2023 - 04.2025
- Provided exceptional customer service in high-volume cinema environment.
- Assisted guests with ticket purchases and concession orders efficiently using cash handling techniques.
- Contributed to increased concession sales through effective product promotion and upselling techniques for merchandise.
- Provided customer service by scanning tickets, answering questions, screening movie time schedules, and directions to theater locations to ensure a smooth traffic flow throughout the cinema.
- Checked IDs for age-restricted shows in compliance with regulations.
- Maintained cleanliness and organization of theater spaces and lobby areas.
- Performed routine inspections of theater to identify safety hazards.
- Collaborated with team members to deliver an exceptional movie-going experience for all patrons.
- Provided assistance to guests with special needs and helped with seat accommodations.
- Greeted customers with smile and provided friendly, knowledgeable service.
Team Member
Domino's Pizza
Hudson, FL
07.2022 - 01.2023
- Operated register to process payments and collect cash payment and credit /debit for order totals.
- Prepared and packaged food items according to safety and quality standards.
- Maintained cleanliness and organization of workstations throughout shifts.
- Collaborated with team members to ensure timely order delivery and service.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Achieved high level of customer service with thorough product knowledge and attentive assistance.
Education
Master Automotive Service Technology Program
Fred K. Marchman Technical College
New Port Richey, FL10-2026
High School Diploma -
Hudson High School
Hudson, FL06-2023
Skills
Cash handling
Cash register operation
Professional attitude
Safety protocols adherence
Ticket handling proficiency
Theater etiquette
Excellent customer service
Strong work ethic
Food safety
Positive attitude
Teamwork
Time management
Multitasking
Reliability
Excellent communication
Accomplishments
Fred K. Marchman Technical College
Award Of Excellence Master Automotive Service Technology
August 2026
Timeline
Sales Associate
Dollar General
10.2025 - Current
Cinema Attendant
Regal Cinemas
09.2023 - 04.2025
Team Member
Domino's Pizza
07.2022 - 01.2023
Master Automotive Service Technology Program
Fred K. Marchman Technical College
High School Diploma -
Hudson High School