- Rock Climbing
- Hiking
- Running
- Outdoor Recreation
- Geocaching
- Watching Movies and TV Shows
- Strategy Games
Ian Hansen
Delaware,OH
Summary
Dedicated professional with strong customer service skills. Proven ability to foster welcoming environments and ensure satisfaction through effective communication and problem-solving.
Highly organized and adaptable team player with experience in customer service and student support. Expertise in multitasking and time management, contributing to efficient operations and positive experiences for clients and students alike.
Overview
4
4
years of professional experience
Work History
Crew Member
Hollister
Lewis Center, OH
02.2026 - Current
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated point-of-sale system efficiently, handling cash transactions and processing clothing orders accurately.
- Collaborated with team members to maintain efficient workflow and meet operational goals.
Student Support Specialist
Miami University
Oxford, OH
09.2025 - Current
- Assisted students and families with financial information, both in-person and over the phone.
- Worked as a team with coworkers and supervisors to get students and families the help they needed.
- Provided academic support and guidance to students navigating university resources.
- Responded promptly to student inquiries, ensuring timely resolution of issues.
- Participated in training sessions to enhance skills in student support strategies.
- Created a welcoming environment for students, fostering a sense of belonging and community within the school setting.
Dance Teacher
Performing Arts Dance Centre
Delaware, OH
08.2024 - 06.2025
- Designed and implemented engaging dance curriculum for diverse age groups.
- Assessed student progress and provided constructive feedback to enhance performance.
- Choreographed unique routines tailored to individual student abilities, enhancing each dancer''s strengths while improving areas of weakness.
- Collaborated with colleagues to refine teaching strategies and improve program offerings.
- Developed lesson plans tailored to individual student needs and skill levels.
- Fostered a positive learning environment that encouraged creativity and self-expression.
Restaurant Waiter
Willowbrook at Delaware Run
Delaware, OH
01.2023 - 05.2025
- Provided exceptional customer service by promptly taking orders and addressing guest inquiries.
- Memorized names and needs of each resident, ensuring they got food and drink that they could safely have
- Assisted in training new staff on restaurant procedures and service standards.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Managed multiple tables efficiently while ensuring high-quality service during peak hours.
Crew Member
McDonald's
Delaware, OH
06.2022 - 05.2023
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated point-of-sale system efficiently, handling cash transactions and processing orders accurately.
- Collaborated with team members to maintain cleanliness and organization of dining and kitchen areas.
- Assisted in training new crew members on operational procedures and customer service standards.
Education
High School Diploma -
Rutherford B Hayes High School
Delaware, OH05-2025
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Cash handling
- Cleaning
- Taking orders
- Cleaning and sanitizing
- Self-discipline
- Customer engagement
Interests
Timeline
Crew Member
Hollister
02.2026 - Current
Student Support Specialist
Miami University
09.2025 - Current
Dance Teacher
Performing Arts Dance Centre
08.2024 - 06.2025
Restaurant Waiter
Willowbrook at Delaware Run
01.2023 - 05.2025
Crew Member
McDonald's
06.2022 - 05.2023
High School Diploma -
Rutherford B Hayes High School