IAN PELLICIA
Orlando
Summary
Customer-focused professional with a background in customer service roles. I provide top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously.
Overview
4
4
years of professional experience
Work History
Sales Associate
Vivint Smart Home
01.2025 - 03.2025
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Customer Service
Publix
05.2023 - 05.2024
- Delivered exemplary customer service, prompting positive interactions.
- Provided excellent customer service throughout each shift and during transactions.
- Provided customer service to ensure guest satisfaction.
- Move and organize carts.
- Translate for customers.
- Restock items.
Team Member
Culver's Restaurant
08.2021 - 01.2022
- Resolved customer issues promptly in a professional manner.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Greeted customers upon entering the store with friendly demeanor.
- Collaborated with team members to achieve daily goals.
- Provided customer service support to ensure satisfaction.
Education
High School Diploma -
Lake Nona High School
Orlando, FL05.2024
Phycology - Minor in Finance
Valencia College
Orlando, FL05-2028
Skills
- Cash handling
- Cashier
- Cleaning
- Stocking
- Time Management
- Organizational skills
- Customer Service and Satisfaction
- Adapts quickly in fast paced environments
- Food safety
- Customer service mindset
- Kitchen experience
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Associate
Vivint Smart Home
01.2025 - 03.2025
Customer Service
Publix
05.2023 - 05.2024
Team Member
Culver's Restaurant
08.2021 - 01.2022
High School Diploma -
Lake Nona High School
Phycology - Minor in Finance
Valencia College
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