Ian Ruppel
Minneapolis,MN
Summary
Licensed real estate professional with deep experience in lease administration, property operations, and compliance-driven tenant and owner support. Combine team leadership, inspection oversight, and process improvement to manage risk, strengthen communication, and keep properties and records organized.
Overview
1
1
Language
1
1
Certification
22
22
years of professional experience
Work History
Property Manager
Renosy by Renters Warehouse
Minneapolis, MN
07.2022 - 10.2026
- Managed a diverse portfolio of single-family and multi-family properties, ensuring compliance, timely maintenance, and high tenant satisfaction.
- Conducted property inspections, identifying issues early and improving retention and maintenance outcomes.
- Collaborated with leasing, renewals, maintenance, and accounting teams, streamlining communication to minimize delays.
- Resolved escalated issues across departments, enhancing owner confidence and minimizing repeat escalations.
- Facilitated onboarding for new owners with existing leases, ensuring accurate documentation and seamless transitions.
Lease Renewals & Modifications Department Manager
Renters Warehouse
Minneapolis, MN
10.2014 - 06.2022
- Led the Lease Renewals & Modifications team, overseeing high-volume annual renewals and contract changes.
- Resolved escalated renewal and modification situations, enhancing owner satisfaction and decreasing complaint volume.
- Coached and guided team members, reinforcing compliance and improving negotiation outcomes.
- Developed and refined SOPs adopted across the department, improving consistency and turnaround times.
- Tracked and reported KPIs to senior leadership, identifying trends and recommending workflow adjustments for better outcomes.
Lease Renewals & Modifications Team Member
Renters Warehouse
Minneapolis, MN
02.2013 - 09.2014
- Guided owners and tenants through lease terms, modifications, and extensions, ensuring understanding and compliance.
- Facilitated negotiations and documentation between parties, enhancing clarity and minimizing potential disputes.
- Monitored incoming requests, ensuring timely processing of renewals and contract updates to maintain smooth operations.
- Advised on relevant real estate and property management laws to ensure compliance.
First Assistant Yard / Shipping & Receiving Manager
Menards
Baxter, MN
12.2010 - 01.2013
- Led daily operations for the lumber yard and receiving department, ensuring safety, accuracy, and efficiency.
- Trained new team members and coordinated schedules, ensuring smooth operations and adherence to standards.
- Ensured a clean, organized, and compliant work environment to support safety and operational efficiency.
- Provided high-quality customer service, effectively resolving guest issues to enhance satisfaction.
Lumber Yard Team Member
Menards
Eden Prairie & Baxter, MN
01.2009 - 12.2010
- Built and loaded accurate orders for guest deliveries to ensure timely fulfillment.
- Unloaded merchandise from delivery trucks and stocked shelves to maintain organized inventory.
- Delivered customer service by effectively resolving guest issues to enhance satisfaction.
IT Technical Support Representative
Technisource
Bloomington, MN
01.2008 - 03.2008
- Resolved technical issues via phone and email, providing prompt support that enhanced user experience.
- De-escalated challenging situations, achieving high levels of customer satisfaction.
- Logged issue reports to identify trends and inform future system improvements.
Custodial Engineer
Gustavus Athletic Center
St. Peter, MN
01.2005 - 01.2008
- Maintained athletic facilities to ensure usability and safety for events while managing full-time student-athlete commitments.
- Maintained athletic center floors, locker rooms, and fitness areas
- Sanitized exercise equipment and shared training surfaces
- Cleaned restrooms, showers, and high-traffic public spaces
- Performed various seasonal roles to support operations and enhance service delivery.
Education
Bachelor of Arts - Biology
Gustavus Adolphus College
St. Peter, MN06-2008
Skills
- Property management
- CRM expertise
- Lease renewals
- Tenant and owner relations
- Tenant relations
- Portfolio management
- Housing compliance
- Fair housing compliance
- Regulatory compliance
- Workflow efficiency
- Interdepartmental coordination
- CRM expertise
- Property expertise
- Property expertise
Certification
Real Estate License, 2016 – Present
Community Involvement
Habitat for Humanity, Tampa Bay, FL, 2006
Extracurricular Activities
- Brainerd Lumberjacks Semi-Pro Football (2010)
- Assistant Coach, Edina High School Men's Rugby Club (2009)
- Gustavus Adolphus College Football — 3-year letter winner
- Intercollegiate Club Rugby — Team Captain (Senior Year)
- Tau Psi Omega Fraternity — Fundraising & Community Service
Languages
French
Limited
Timeline
Property Manager
Renosy by Renters Warehouse
07.2022 - 10.2026
Lease Renewals & Modifications Department Manager
Renters Warehouse
10.2014 - 06.2022
Lease Renewals & Modifications Team Member
Renters Warehouse
02.2013 - 09.2014
First Assistant Yard / Shipping & Receiving Manager
Menards
12.2010 - 01.2013
Lumber Yard Team Member
Menards
01.2009 - 12.2010
IT Technical Support Representative
Technisource
01.2008 - 03.2008
Custodial Engineer
Gustavus Athletic Center
01.2005 - 01.2008
Bachelor of Arts - Biology
Gustavus Adolphus College